Sales Engineer (Position located in Melbourne, Australia) at KnowBe4. About the role KnowBe4 is on the lookout for a dedicated Sales Engineer to join our Melbourne team. This pivotal role focuses on delivering technical assistance during the pre-sales phase for prospective clients.

Key facts

Location: Melbourne, Australia

Engagement: Full time

Team: SMB Sales

What you'll do

- Conduct thorough analyses of technical challenges and relay findings to clients or the development team as required.
- Interact with potential customers to collect detailed insights into their technical requirements and issues.
- Advocate for KnowBe4 products within your assigned territory to boost brand recognition and visibility.
- Establish and nurture relationships with partners, prospects, and existing clients to achieve sales goals, leveraging corporate resources efficiently.
- Address and resolve technical obstacles that may impede the successful closure of sales transactions.
- Work in tandem with the sales team to plan and execute technical proof-of-concepts (POCs) for potential clients.
- Prepare and deliver engaging presentations that highlight the technical advantages of our products.
- Assist in the creation of technical documentation and resources that support the sales process.
- Stay updated on industry trends and competitor offerings to provide informed insights to the sales team.
- Participate in training sessions to enhance product knowledge and sales strategies.




- Collaborate with cross-functional teams to ensure customer satisfaction and successful implementation of solutions.
- Provide feedback to the product development team based on customer interactions and technical challenges encountered.

Requirements

- An associate degree or a technical degree is preferred, showcasing a foundational understanding of technology.
- Proficiency in Gmail and Google Docs is necessary for effective communication and documentation.
- Strong skills in MS Office applications, particularly Word and Excel, are essential for reporting and analysis.
- Familiarity with various web browsers, including Chrome and Internet Explorer, is expected.
- Excellent verbal and written communication skills are crucial for client interactions.
- Highly organized with a results-driven mindset, capable of managing multiple tasks efficiently.
- Strong time management skills and the ability to prioritize effectively.
- Demonstrated technical troubleshooting and analytical abilities are vital for resolving client issues.
- A commitment to integrity, accountability, respect, and dedication in all professional interactions.
- Ability to work collaboratively within a team environment while also being self-sufficient.




- Must be capable of working independently with minimal oversight, demonstrating initiative and proactivity.

Nice to have

- Previous experience in the cybersecurity sector or related fields would be advantageous.
- Familiarity with sales support tools and CRM systems can enhance efficiency in the role.
- Knowledge of current cybersecurity trends and best practices is a plus.

Skills & tools

- Proficient in technical troubleshooting and analysis, with a focus on problem-solving.
- Familiar with sales support tools and CRM systems to streamline processes and enhance productivity.

Practical notes

- This position is based in Melbourne, Australia, and requires a full-time commitment.
- We offer a comprehensive benefits package, including performance-based bonuses, employee referral bonuses, and opportunities for professional growth and development.
- Please be aware that an applicant assessment and background check may be part of the hiring process to ensure the best fit for our team.

KnowBe4 is dedicated to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals, regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by applicable law.

If you require reasonable accommodation during the application process, please visit our website for assistance.

#J-18808-Ljbffr

📌 Sales Engineer (Position located in Melbourne, Australia)
🏢 Knowbe4
📍 Melbourne