After Hours Rostering and Admin Officer-IMMEDIATE START

Caring Circle Support Network - Werribee VIC

Caring Circle Support Network - Werribee / Hybrid

Caring Circle Support Network is a growing, values-led NDIS provider committed to delivering high-quality, ethical, and person-centred supports. We are seeking an organised, resilient, and reliable After Hours Rostering and Admin Officer for 20 hours per week to support the smooth day-to-day running of our business.

This role is ideal for someone with NDIS Rostering experience who is comfortable being on the phone , working autonomously , engaging with participants, families, and staff , and who understands the realities of working in disability services.

About the Role

As our After Hours Rostering and Admin Officer, you will be a central point of contact for the organisation from the following days and times:

5pm- 9pm Wednesdays

5pm- 9pm Thursdays

5pm- 9pm Fridays

11am - 7pm Saturdays

You will spend a significant portion of your shift answering after hours phone calls, text messages, responding to enquiries, amending the roster and communicating with staff and participants , while supporting the operational and administrative needs of the business.

Key Responsibilities

Administration & Communication

- Answering and managing incoming phone calls and text messages on a daily basis
- Responding to enquiries from participants, families, and staff
- Managing inboxes, correspondence, and general enquiries
- Maintaining accurate participant, staff, and service records

Operations Support





- Assisting with rostering, scheduling, and shift coordination
- Supporting invoicing, timesheets, and operational reporting
- Liaising regularly with support workers, participants, families, and external stakeholders
- Supporting compliance-related documentation and processes
- Assisting leadership with day-to-day operational tasks

About You

You will ideally have:

- Experience in NDIS Rostering and Administration
- Confidence being on the phone and communicating throughout your shift
- Ability to work autonomously
- A strong understanding of the disability sector and its complexities
- Emotional resilience and professionalism - able to remain calm and not take things personally when supporting people with disability, families, or staff
- Solid organisational and time-management skills
- Excellent written and verbal communication skills
- High attention to detail and ability to manage competing priorities
- Confidence using administrative systems
- Be available to attend 2 days of training onsite in Werribee during business hours

What We Offer

- A supportive, close-knit, and values-driven workplace
- Training provided onsite in Werribee then Working from Home
- A role where you are trusted, supported, and valued
- Opportunity to grow with a developing organisation
- Meaningful work supporting people living with disability
- Employment Assistance Program via Wisdom Wellbeing
- CCSN Rewards Program- 1000+ discounts and cash back offers

Real people, real values, and real impact.

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📌 After Hours Rostering and Admin Officer-IMMEDIATE START (City of Wyndham)
🏢 Caring Circle Support Network
📍 City of Wyndham