Compliance and Quality Assurance Coordinator

Ozford Institute of Higher Education – Melbourne VIC

Compliance and Quality Assurance Coordinator

About Ozford Institute of Higher Education

Ozford Institute of Higher Education (OIHE) is an Australian higher education provider committed to academic excellence, quality, innovation, and student success. We deliver higher education programs in a supportive, inclusive, and student-centred learning environment, with a strong focus on academic standards, regulatory compliance, good governance, and continuous improvement.

The Opportunity

We are seeking an organised, proactive, and detail-oriented Compliance and Quality Assurance Coordinator to join our Melbourne-based team on a full-time basis.

This role is ideal for a professional who enjoys working with systems, documentation, evidence, reporting, audits, accreditation, and continuous improvement. You will play an important role in supporting the Institute’s compliance, quality assurance, governance, and risk management activities, helping ensure Ozford continues to meet its regulatory and accreditation obligations.

Working closely with the CEO, Executive Management Team, academic leaders, and key operational staff, you will gain valuable exposure to higher education governance, quality assurance processes, regulatory reporting, and institutional improvement initiatives.

This is an excellent chance for someone with experience in higher education compliance, quality assurance, governance, administration, or regulatory support who is looking to contribute to a student-centred education provider with a strong commitment to quality and continuous improvement.

Key Responsibilities

The successful candidate will be responsible for:

- Supporting the implementation, maintenance, and continuous improvement of compliance and quality assurance systems, frameworks, policies, and procedures.
- Assisting with regulatory compliance, accreditation requirements, governance obligations, and institutional reporting.




- Coordinating documentation and evidence for audits, reviews, accreditation activities, regulatory submissions, and internal quality assurance processes.
- Maintaining accurate compliance records, registers, policies, procedures, and supporting documentation.
- Providing timely updates and operational support to senior management and staff on compliance matters, quality assurance activities, reporting requirements, and regulatory changes.
- Supporting governance administration, including preparation, record keeping, follow-up actions, and document control.
- Assisting with the documentation, review, and approval processes for new and existing programs.
- Supporting the review of student and stakeholder feedback and assisting with quality enhancement initiatives.
- Helping coordinate staff training and professional development activities related to compliance, quality assurance, and good governance.
- Contributing to a culture of accountability, continuous improvement, and student-focused quality.

Key Performance Indicators

Success in this role will be measured by:

- Accurate and timely support for compliance, quality assurance, reporting, and governance obligations.
- Effective coordination and maintenance of compliance documentation, records, registers, and evidence.
- Timely and clear communication of compliance and quality assurance matters to relevant stakeholders.
- Professional support for audits, reviews, accreditation activities, regulatory submissions, and improvement strategies.
- Timely operational support for current program development, approval, and review processes.
- Measurable contribution to quality assurance,



risk management, operational efficiency, and continuous improvement.

Selection Criteria

The successful candidate will demonstrate:

- Proven experience in coordination, compliance, quality assurance, governance, administration, or a related support role.
- Strong organisational skills and the ability to manage competing priorities with accuracy and attention to detail.
- Sound understanding of compliance, governance, and quality assurance principles within an Australian education environment.
- Strong written and verbal communication skills, including the ability to prepare clear documentation and reports.
- Good analytical and problem-solving skills.
- Strong IT skills and confidence managing records, data, documentation, and reporting requirements.
- A professional, ethical, and confidential approach to work.
- Strong collaboration, teamwork, and stakeholder engagement skills.
- Ability to work effectively in a multicultural and student-centred education environment.
- Minimum of 3 years’ experience in a compliance, quality assurance, governance, regulatory support, or education administration role.
- Experience in the Australian higher education sector.
- Familiarity with regulatory, accreditation, audit, policy review, or program approval processes.
- Familiarity with multiple education sectors, such as higher education, vocational education, ELICOS, or senior secondary education.

Qualifications

A relevant degree in Business, Education, Compliance, Governance, Risk Management, Quality Assurance, or a related discipline is desirable.

Why Join Ozford?

This role offers the opportunity to work closely with senior leadership and contribute directly to the quality, compliance, reputation, and continued development of the Institute.

You will be part of a professional, student-centred education workplace where accuracy, initiative, collaboration, and continuous improvement are valued.

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📌 Compliance and Quality Assurance Coordinator (Melbourne)
🏢 OZFORD INSTITUTE OF HIGHER EDUCATION
📍 Melbourne