We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

asset management, and project-based support. The role involves troubleshooting, device

lifecycle management, office IT infrastructure support, inventory management, and

coordination with remote technical teams and third-party vendors.

Key Responsibilities:

End-User Support

- Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals
- Provision, deploy, replace, and decommission IT equipment.
- Troubleshoot hardware, software, connectivity, and user-related issues.
- Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

- Support office IT services including network connectivity, printing, voice, AV, and
- workplace technologies.
- Install, maintain, and troubleshoot switches, routers, access points, and related
- Assist with smart office solutions, digital signage, and conference room technologies.




- Coordinate with vendors and support scheduled maintenance activities.

Asset Management

- Receive, register, label, image, deploy, track, and maintain IT assets.
- Conduct inventory audits and maintain accurate asset records.
- Coordinate warranty repairs, device redeployment, disposal, and stock management.
- Ensure compliance with asset management policies and audit requirements.

Project & Site Support

- Support office moves, hardware refreshes, equipment relocations, and infrastructure

projects.

- Assist with business events, demonstrations, and technology deployments.
- Provide remote hands support and escort third-party vendors when required.

Required Skills

- Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
- Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).

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📌 Desktop Support Engineer (City of Ryde)
🏢 Sharp Brains
📍 City of Ryde