Client Service Adviser at Victorian Managed Insurance Authority

About the role

Join the Victorian Managed Insurance Authority as a Client Service Adviser, where you will contribute to the creation, implementation, and ongoing enhancement of effective harm prevention, risk management, insurance, and recovery services tailored for clients of the Victorian Government. In this role, you will collaborate with various teams within the organization, utilizing service design principles, client feedback, and data analysis to improve the overall client experience and foster a more resilient Victoria.

Key facts

Location: Melbourne, VIC

Engagement: Full Time, Ongoing

Team: Not specified

What you’ll do

- Collaborate with internal teams to design and implement client-focused services.
- Analyze client insights and data to drive improvements in service delivery.

Requirements

- A minimum of 3 years of experience in client service or a related field.




- Proven ability to work collaboratively in a team setting.
- Strong analytical skills with experience in data interpretation and service design.
- Excellent communication skills, both written and verbal.
- Relevant qualifications in business, communications, or a related discipline.

Nice to have

- Experience in the insurance or public sector.
- Familiarity with service design methodologies.

Skills & tools

- Proficient in data analysis tools and client management systems.
- Competence in Microsoft Office Suite and other relevant software applications.

Practical notes

- This position is hybrid, allowing for a combination of remote and on-site work.
- Applications are encouraged from candidates with valid work visas.
- Salary details will be discussed during the interview process.

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📌 Client Service Adviser (Australia)
🏢 Victorian Managed Insurance Authority
📍 Australia