Skreztech is a Melbourne-based IT consulting and contracting company with more than 20 years of industry experience. We partner with organisations of all sizes across Australia and internationally, delivering reliable, tailored technology solutions that drive business success.

With extensive experience across the agriculture, manufacturing, pharmaceutical, and retail sectors, we understand the unique challenges each industry faces and provide practical, results-driven IT solutions to meet those needs.

Our comprehensive range of IT consulting and contracting services is designed to help businesses optimise their technology, strengthen security, improve operational efficiency, and achieve their strategic IT objectives with confidence.

The Role

We are seeking a motivated Junior Systems Engineer to join our team, supporting a diverse portfolio of client environments. This role is focused on providing day-to-day technical support and assisting with the maintenance of client IT infrastructure across both on-premises and cloud environments.

Working alongside our experienced Systems Engineers, you will help deliver high-quality IT support, resolve technical issues, and perform routine maintenance to ensure our clients' systems remain reliable, secure and performing at their best.

This role is ideal for someone with a solid foundation in IT who is eager to develop their technical skills and build a career in IT infrastructure. While guidance and mentoring will be provided, you should be comfortable troubleshooting common IT issues, enjoy working directly with clients, and have a proactive approach to learning and problem solving.

This is a predominantly on-site, client-facing role where you'll work directly with clients across Melbourne,



delivering hands-on technical support and assisting with project delivery. Regular attendance at client sites is essential, with limited opportunities to work remotely where operationally appropriate.

Key Responsibilities

- Provide day-to-day operational support across multiple client environments.
- Administer and support Windows Server, Active Directory, and M365.
- Monitor and maintain client infrastructure including servers, virtualisation platforms, storage, networking, and cloud services.
- Manage incidents, service requests, and changes in line with agreed SLAs.
- Perform proactive monitoring, patching, upgrades, and preventative maintenance activities.
- Troubleshoot and resolve Level 2/3 technical issues across diverse client environments.
- Conduct root cause analysis and implement long-term remediation solutions.
- Maintain accurate documentation within ticketing and knowledge management systems.
- Support backup, disaster recovery, and business continuity solutions for clients.
- Liaise directly with clients to provide technical guidance and ensure high levels of customer satisfaction.
- Escalate complex issues to senior engineers or vendors where required.
- Participate in on-call rotation and after-hours support as required.

Skills & Experience

- 2+ years experience in an IT support role (Service Desk, Desktop Support, Technical Support or similar).
- Solid troubleshooting skills across hardware, software and networking issues.
- Experience administering Microsoft 365 users, mailboxes and licensing.
- Solid experience with Windows Server, Active Directory and Microsoft 365.
- Experience working to SLAs within a ticketing system.
- Excellent communication and client-facing skills.
- Virtualisation experience (VMware or Hyper‑V) highly regarded, but not essential.

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📌 Junior Systems Engineer (Melbourne)
🏢 Skreztech
📍 Melbourne