Field Service Representative - High tech industry

EM Solutions (EMS) is a Brisbane-based growing high-tech company with operations across the globe. We are a world leader in the design and manufacture of "on-the-move " satellite communication terminals. We believe we are an exciting, creative workplace with a talented workforce.

We are looking for a motivated and hands-on Field Service Representative to join our growing team.

In this role, you'll be the face of our company-travelling to customer sites, delivering stellar customer service, troubleshooting issues and ensuring our products and solutions operate at optimal performance!

This position requires regular domestic and international travel.

What you'll be doing:

Conduct efficiently install, "Set-to-Work", commissioning and testing activities for SATCOM terminals

Provide level 1 & 2 technical support to customers in country and overseas (troubleshooting and resolving reported faults, often outside of business hours)

Deliver EM Solutions customer training packages in country and overseas

Assist with system level testing and satellite certification on EMS Defence SATCOM terminals and products

Contribute to the design requirements and help implement ongoing innovations on terminal design and manufacture

Recommend product and process refinements to improve terminal performance,



increase reliability and lower manufacturing costs

Core skills and competencies:

Proficient use of hand tools

High level of customer service skills

Ability to deliver training

High attention to detail

Qualification and experience:

Technical training equivalent to Graduate Certificate level in Electronics & Communications

Previous experience in the SATCOM industry or similar would be ideal

3 to 5 years of experience operating and maintaining satellite terminals or equivalent equipment

Previous Field Technical Support experience required

Construction Card mandatory

Work Safely at Heights & Confined Spaces certificates will be highly regarded

Possession of, or the ability to qualify for, an Australian Defence security clearance (baseline minimum, NV1 preferred)

Australian Defence Force (ADF) veterans are encouraged to apply!

As part of the recruitment process, a number of checks will be conducted to demonstrate applicants' suitability to work for EM Solutions including right to work in Australia and hold a security clearance, proof of qualifications, satisfactory professional references and police check.

EM Solutions does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.

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📌 Field Service Representative - High tech industry (Brisbane City)
🏢 EM Solutions
📍 Brisbane City