Job Description

The KPAC group Commercial Cleaning Services Due to continued business growth and an expanding portfolio of commercial service agreements, The KPAC group Commercial Cleaning Services (The Trustee for The KPAC Group Family Trust) seeking an experienced Contract Administrator to join our team. The successful candidate will be responsible for coordinating and administering commercial service contracts, monitoring contractual performance, managing documentation, liaising with clients and contractors, supporting operational delivery, and ensuring compliance with contractual obligations across multiple commercial sites.

Perks Full-time permanent position. Competitive salary package. Opportunity to work within a growing and established Melbourne business.

Professional development and career progression opportunities. Supportive and professional team environment. Task & responsibilities Manage and administer commercial cleaning and service contracts, including contract renewals and updates.

Monitor contract performance and ensure services are delivered according to agreed standards and client requirements. Maintain accurate contract records, compliance documents, reports and schedules. Respond to client enquiries and resolve issues relating to service delivery and contracts.

Liaise with clients, suppliers, contractors and internal staff to ensure services are delivered effectively. Prepare quotations, contract documents, reports and other business correspondence. Collect and analyse operational data and prepare reports on contract and service performance.

Conduct site visits and inspections to ensure compliance with company standards,



contractual requirements and workplace safety regulations. Assist with the implementation of new service contracts and coordinate resources across client sites. Monitor contractor and supplier performance and report any changes or issues affecting service delivery.

Provide regular reports and recommendations to management on contract performance and operational improvements. Support business growth by assisting with office administration, operational planning and new site setup requirements. Qualification & experience Diploma, Certificate IV or higher qualification in Business, Management, Project Administration, Business Administration or a related discipline.

Minimum 1-year proven experience in contract administration or related field Previous experience in commercial cleaning, facilities management or contract administration. Strong organisational and time management skills. Excellent written and verbal communication.

Ability to manage multiple sites and competing priorities. High level of attention to detail. Strong customer service skills.

Intermediate to advanced Microsoft Office skills. Current Australian driver's licence. Desirable: Experience within the commercial cleaning industry.

Knowledge of cleaning equipment and chemicals.



Experience using scheduling or workforce management software. Knowledge of WHS legislation.

Experience with Xero or similar accounting software. About Company The KPAC Group is a proudly Australian-owned, family-operated commercial cleaning and facility support services company based in Melbourne.

We deliver high-quality cleaning solutions to commercial offices, medical centres, educational facilities, retail premises, warehouses, strata properties and other commercial environments across metropolitan Melbourne. At KPAC, we have built our reputation on exceptional customer service, reliability and attention to detail. Our success is driven by strong client relationships, a commitment to quality outcomes and a proactive approach to meeting our clients' evolving needs.

As our business continues to grow, we remain focused on providing tailored cleaning and facility solutions that help our clients maintain safe, professional and productive workplaces. We pride ourselves on maintaining the highest standards of service delivery, workplace health and safety, compliance and operational excellence. Supported by an experienced team and a growing portfolio of commercial contracts, KPAC offers employees the opportunity to be part of a dynamic and expanding business where their contribution is valued and professional development is encouraged.

If you are looking to join a supportive organisation that values professionalism, accountability and continuous improvement, we would love to hear from you. Work Type: Full time Salary: $ Job Publish: Job Expire:

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📌 Contract Administrator (City of Monash)
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📍 City of Monash