Platinum All Care is a leading provider of disability support services, committed to delivering exceptional care and empowering individuals to achieve their goals and live independently. We work within the National Disability Insurance Scheme (NDIS) framework to support participants in managing their plans effectively and accessing the services they need. Our team is dedicated to providing compassionate, person-centred support that makes a genuine difference in the lives of our clients.

About the role

We are seeking an experienced and detail-oriented NDIS Plan Manager to join our team at our Caroline Springs, VIC location on a full time basis. This is a strategic role within our organisation, where you will play a crucial part in helping NDIS participants navigate their plans, manage their budgets, and access the support and services they require. You will be responsible for maintaining comprehensive records, managing documentation, and ensuring compliance with NDIS requirements and best practices in plan management. This role is essential to our mission of providing coordinated, high-quality disability support services.

Key responsibilities

Manage comprehensive NDIS participant plans, including budget tracking, service coordination, and plan reviews

Maintain accurate and up-to-date records and documentation for all NDIS participants in accordance with regulatory requirements

Liaise with participants, their families, support networks and service providers to facilitate effective plan implementation

Process invoices,



manage payments and reconcile participant accounts to ensure budgets remain on track

Prepare detailed reports and plan management documentation for NDIS participants and the National Disability Insurance Agency (NDIA)

Conduct regular plan reviews and adjust service delivery plans in response to participant needs and goals

Implement and maintain secure filing systems and document control procedures to protect participant information

Provide administrative support and guidance to participants in understanding their NDIS entitlements and plan options

Ensure all documentation complies with NDIS legislation, privacy laws and organisational policies

Identify and escalation issues or participant concerns to senior management when required

What we're looking for

Proven experience working in NDIS plan management, disability services or a related administrative role within the disability sector

In-depth knowledge of NDIS legislation, participant plan structures, funding mechanisms and compliance requirements

Strong proficiency in records management and document control, with excellent organizational and filing systems

Advanced proficiency in using Brevity Software Exceptional attention to detail and accuracy,



particularly when managing financial records and participant budgets

Excellent written and verbal communication skills, with the ability to explain complex NDIS concepts clearly to participants and families

Demonstrated ability to work independently and manage multiple participant caseloads efficiently

Strong customer service orientation and empathy towards people with disability and their support networks

Current Working With Children Check (WWCC) or willingness to obtain one

Certificate III or IV in Disability Support, or equivalent relevant qualification, is highly desirable

Knowledge of privacy legislation and data protection best practices in a healthcare or disability services context

What we offer

Platinum All Care is committed to supporting the wellbeing and professional development of our team members. We offer competitive remuneration, ongoing training and development opportunities to enhance your skills within the NDIS sector. We foster an inclusive workplace culture where your contributions are valued and your career growth is supported. We provide access to employee assistance programmes and health and wellbeing initiatives to support your personal and professional resilience. Flexible working arrangements may be available depending on operational requirements. We encourage applications from candidates with diverse backgrounds and experiences, and we welcome discussions about any adjustments or support you may require during the recruitment process.

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📌 NDIS Plan Manager (Melton City)
🏢 Platinum All Care
📍 Melton City