Orange Hand Therapy is seeking a dedicated Reception/Administration person to join our team on a part time basis . Based in Orange, NSW 2800, this role is fundamental to the smooth operation of our clinic, serving as the first point of contact for our clients and patients. You will be the welcoming face of Orange Hand Therapy, managing appointments, administrative tasks, and ensuring our clients receive exceptional service from the moment they arrive. This position plays a vital role in creating a positive experience for our patients whilst supporting the clinical team to deliver outstanding therapy services.

Key responsibilities

Greeting clients upon arrival and providing a warm first impression

Managing reception desk operations, including answering phones and directing enquiries to appropriate staff members

Scheduling and confirming appointments using clinic management software

Processing client registrations and maintaining accurate patient records

Handling payments, invoicing and basic financial transactions

Managing clinic correspondence and administrative documentation

Maintaining a clean, organised and welcoming reception area

Supporting the therapy team with general administrative tasks as required

Assisting with client enquiries regarding services and therapist availability

Managing appointment reminders and follow-ups

What we're looking for

Previous reception or administrative experience in a healthcare,



wellness or professional services environment (preferred)

Excellent communication and interpersonal skills with a friendly, patient-focused approach

Strong organisational and time management abilities

Proficiency in using computer systems and appointment scheduling software (training provided if necessary)

Ability to handle multiple tasks and prioritise effectively

Discretion and professionalism when handling sensitive patient information

Reliable and punctual with a commitment to high-quality customer service

Basic numeracy skills for processing payments and invoicing

Training/ support in the role is offered with assistance of a nearby practice with a receptionist doing a similar role

Part time role: Monday 9am to 3pm. Tuesday, Thursday and Friday 9am to 5pm. There is some flexibility on days and times.

About us

Orange Hand Therapy is a niche allied health practice treating upper limb injuries and conditions. Many clients are being managed post injury /trauma /surgery. Others have been injured playing sport. We also see clients with chronic conditions requiring treatment. All are in need of healthcare and are usually very grateful to be receiving great care. We work onsite with two other hand surgeons and their reception support, so it’s a great model of care from a client point of view and gives the receptionist other receptionists to work alongside.

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📌 Reception / Administration (City of Orange)
🏢 Orange Hand Therapy
📍 City of Orange