ABC Australian Building & Construction Group – Fortitude Valley QLD

Full time

No experience required

13h ago , from ABC Australian Building & Construction Group

About us - Australian Building & Construction Group

Australian Building and Construction Group is an industry-leading, full service residential insurance repair partner.

We believe through our building expertise, exceptional customer service and the latest technology, we deliver a new benchmark within the insurance repair sector.

What ABC Group can provide you:

- Full training provided in all aspects of internal processes, procedures, and software.
- Current office located right near James Street, Fortitude Valley.
- Interactive, collaborative office space (with healthy and unhealthy snacks)
- Continuous learning and growth opportunities within the business.
- Annual salary reviews with a pay for performance culture.
- Benefits such as a referral bonuses and employee assistance program offered.
- Great team culture with ongoing social events throughout the year.
- Supportive team environment with a focus on hard work, innovation and celebrating success!
- Bring your dog to work day! We have a dog-friendly office, feel free to bring your furry friend along for the day.

As an ideal candidate you will possess:

- Strong written and verbal skills, confident to answer and make calls in what can be a high-volume environment.




- A desire to provide excellent care and service to our customers.
- An ability to communicate with a variety of stakeholders.
- Strong organisation skills and willingness to follow processes and procedures.
- A talent for problem solving and providing fast, effective solutions.
- An ability to work independently within a team.
- A love for achieving - KPIs, budgets, creating positive outcomes for our customers.
- Eager to expand knowledge within the construction and insurance industry!

Key Responsibilities:

- Working alongside Project Managers, Assessors, Supervisors and Trades to support the Repair process and assist with ensuring your team hits targets.
- Assisting customers, insurers and fellow team members in progressing/updating claims on company portals.
- Building and developing stakeholder relationships to ensure customer expectations are met and exceeded.
- Manage inbound and outbound calls, answering queries regarding claims or referring to the correct team member.
- Triaging and evaluating multiple residential insurance claims on a daily basis.
- Actively celebrating the team success!

We do have an immediate start available however happy to wait for the right person given notice periods.

A clear police history check is required to be successful in the role.

#J-18808-Ljbffr

📌 Claims Coordinator (Brisbane City)
🏢 ABC Australian Buildingnstruction Group
📍 Brisbane City