Customer Service Representative at THE ICONIC

About the role

Join the team at Australia and New Zealand's top fashion e-commerce site to act as the primary contact for shopper inquiries. You will manage communication across phone, email, and messaging channels to ensure every customer receives high-quality support.

Key facts

- Location: Sydney CBD
- Engagement: Casual
- Team: Customer Service

What you'll do

- Handle customer questions, complaints, and concerns through multiple digital and voice channels.
- Provide information regarding products and order status to assist with the shopping journey.
- Follow up on open inquiries to ensure all customer needs are fully addressed.
- Participate in ongoing training and team initiatives to maintain deep knowledge of company processes.

Requirements

- Robust verbal and written communication skills for professional interaction.




- Ability to prioritize customer satisfaction with an empathetic and positive approach.
- Proven capability to resolve complaints and find effective solutions to problems.
- Capacity to multitask and manage time efficiently in a busy environment.
- History of meeting or exceeding performance metrics like CSAT, productivity, and quality.
- Flexibility to work a schedule that includes holidays and weekends.
- Interest in fashion and current industry trends.
- Basic computer literacy and comfort navigating various software platforms.

Nice to have

- Experience using Zendesk.

Skills & tools

- Zendesk
- Phone, email, and messaging support platforms

#J-18808-Ljbffr

📌 Customer Service Representative (City of Sydney)
🏢 The Iconic
📍 City of Sydney