TheHotel Windsoris an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street. Our Concierge & Front Office Departments plays a pivotal role in making the guest experience memorable.

We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards. We support integrity and initiative, and we strive to give opportunities for personal and career development in a supportive environment.

The Opportunity

Our beautiful hotel is looking for a passionate and seasoned Porter/Guest Service Agent to join the Front Office/Concierge team on a Part-Time basis. As the face of the hotel, this dual role is instrumental in creating a positive and memorable guest experience. Outstanding customer service skills are essential for success in this position.

- Welcome and assist guests on arrival and departure, ensuring you are the first and last point of contact and providing a warm, professional experience.
- Valet Park guest vehicles safely and efficiently in accordance with hotel procedures.
- Deliver exceptional, personalised customer service by responding promptly to guest requests, enquiries, concerns, and special requirements.
- Handle transport, and deliver guest luggage to and from guest rooms with care and professionalism.
- Provide accurate information about the hotel, its facilities, and restaurants within the group.
- Maintain a sound knowledge of Melbourne and the surrounding Victorian region, including public transport, local attractions, restaurants, and current events, to assist guests with recommendations and directions.
- Perform Front Office duties,



including guest check-in and check-out, processing payments, handling cash and credit card transactions, and ensuring accurate billing.
- Liaise effectively with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure guest requests are addressed promptly and efficiently.
- Maintain the presentation and cleanliness of the hotel entrance, lobby, and concierge areas to uphold the hotel's standards.
- Assist with general concierge and porter duties as required to support the smooth operation of the hotel.

Our successful candidate will have:

- A current Australian Manual Driver Licence (essential).
- Previous Front Office experience in a luxury or five-star hotel environment.
- A passion for delivering exceptional customer service and memorable guest experiences.
- A proactive, professional attitude with excellent communication and interpersonal skills.
- Strong organisational and time management skills, with exceptional attention to detail.
- The ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office and, ideally, experience with Opera PMS.
- Flexibility to work a rotating roster, including mornings, evenings, weekends, and public holidays.

Discover what awaits you:

- Prime Location, work in the heart of Melbourne's CBD, steps away from public transport
- Learn from a talented leadership team.
- Generous staff discount across the group and daily staff meal.
- Be part of an ever-expanding hospitality group with plenty of room for growth.

Please note that only short-listed candidates will be contacted for this role. You must have valid working rights in Australia to be considered.

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📌 Porter/Guest Service Agent (Melbourne)
🏢 The Hotel Windsor
📍 Melbourne