Director of First Impressions / Receptionist

Join the team at Eliza Gold Property

Due to the continued growth of our boutique agency and the promotion of our current receptionist, we are excited to welcome a new Director of First Impressions to our team.

This is much more than a reception role. As the face of Eliza Gold Property, you will be responsible for creating an exceptional first impression for every client who visits or contacts our office. Your warm personality, professional presentation, outstanding communication skills and positive attitude will help deliver the premium customer experience our agency is known for.

We are seeking someone who is organised, proactive, well presented and enjoys working in a fast-paced environment. Whether you are beginning your career or already have extensive administration or customer service experience, we would love to hear from you.

Our office is a supportive, close-knit and energetic team that genuinely enjoys working together. We are looking for someone who will bring a positive attitude, strong work ethic and outstanding energy to our workplace.

This position is also an excellent opportunity for someone wanting to build a long‑term career in real estate. Full training, mentoring and ongoing support will be provided, with genuine opportunities for career progression into administration, property management or sales.

For the right candidate, we are happy to offer flexibility with working days and hours.

About the Role

No two days are the same at Eliza Gold Property. You'll play an integral part in keeping our office running smoothly while supporting both our Sales and Property Management teams.

Key Responsibilities

- Welcoming clients into the office and providing a professional, friendly and memorable first impression.




- Answering and directing incoming telephone calls while providing exceptional customer service and taking accurate messages.
- Managing the daily operation of the reception area and ensuring the office is presented to the highest standard.
- Maintaining accurate records of office keys, including the sign‑in and sign‑out process for tradespeople, clients, contractors and staff.
- Updating online property marketing and making general amendments across our marketing platforms.
- Coordinating the installation, replacement and removal of sales and rental signboards.
- Preparing weekly drop cards and marketing material for newly listed properties.
- Managing the agency's social media platforms using our branding templates and ensuring engaging content is published daily.
- Taking minutes during weekly team meetings and distributing them to staff.
- Ensuring the office remains clean, organised and welcoming at all times.
- Maintaining the presentation of the company's vehicles, including weekly refuelling and car washes.
- Providing administrative support to the Sales and Property Management teams.
- Assisting with day‑to‑day office operations and contributing wherever required.

What We're Looking For

- A warm, friendly and professional personality.
- Excellent communication and customer service skills.
- Outstanding organisational skills and attention to detail.
- Strong computer skills and the ability to learn new systems.
- A proactive attitude with the ability to multitask.
- Well presented with a positive, can‑do approach.
- The ability to work independently while also enjoying being part of a collaborative team.
- Previous administration, reception or customer service experience is highly regarded, however full training will be provided for the right person and the salary is in accordance with the Real Estate Award Wages.

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📌 Receptionist (Torquay)
🏢 Eliza Gold Property
📍 Torquay