Competitive hourly rate, based on experience

Complete Credit Management Services Pty Ltd is a well-established Bendigo-based debt recovery agency providing professional commercial debt collection services throughout Australia.

We are seeking a motivated Client Services & Collections Officer to join our friendly team for approximately 20 hours per week .

This is an excellent chance for someone with experience in commercial debt recovery, administration, customer service, banking, legal or credit who enjoys problem-solving, building strong client relationships, negotiating positive outcomes, and working in a professional office environment.

The successful applicant will become an important part of our growing business, with flexibility, ongoing training and opportunities to expand their role over time.

About the Role

Every day is different. You'll manage debtor accounts, communicate with clients and debtors and help drive successful recovery outcomes.

Responsibilities

- Managing inbound and outbound debtor enquiries
- Negotiating payment arrangements within company guidelines
- Monitoring payment arrangements and following up missed payments
- Preparing professional emails, letters and SMS communications
- Accurately updating debtor notes and client records
- Reviewing disputed accounts and escalating where appropriate
- Liaising with clients regarding account progress and recommended next steps
- Preparing client reports and general administration
- Working within ACCC, ASIC and internal compliance requirements




- Supporting our collection team with day-to-day file management

About Us

Complete Credit Management Services Pty Ltd is a well-established Bendigo-based debt recovery agency providing commercial debt recovery services to local and national clients across Australia. We pride ourselves on delivering professional, practical and commercially focused solutions while maintaining the highest standards of integrity, compliance and customer service.

About You

You’ll be someone who enjoys talking with people, solving problems and working as part of a close-knit team.

Qualifications

- Excellent attention to detail
- Strong organisational and time management skills
- Confidence handling sensitive conversations professionally
- Experience using Microsoft Outlook, Word and Excel
- Ability to prioritise and manage multiple tasks
- A positive, professional attitude

Highly Regarded (but Not Essential)

- Experience in debt collection, credit control, or finance
- Knowledge of collections legislation and compliance requirements
- Experience taking payments or managing customer accounts
- Client services or account management experience

What We Offer

- Approximately 20 hours per week
- Competitive hourly rate, based on experience
- Flexible days and hours to suit the right applicant
- Full training provided
- Supportive and friendly team environment
- Opportunity to grow with an expanding local business

Applications close Monday, 24 August 2026.

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📌 Client Services & Collections Officer (Greater Bendigo City)
🏢 Complete Credit Management Services
📍 Greater Bendigo City