Mental Health Disability Support Workers – Complex Behavioural Support

First Gen Healthcare Solutions – North Melbourne VIC

At First Gen Healthcare, we specialise in supporting participants with complex needs especially those involved in the justice and forensic mental health systems. Our mission is to deliver safe, person-centred care through an interdisciplinary approach that champions cultural competence, therapeutic expertise, and human dignity.

We are a team of forensic disability experts with extensive leadership experience across forensic mental health, justice and disability. Our purpose is to transform lives by empowering participants and helping them reintegrate safely into the community no matter how complex the journey.

We are committed to creating a workplace that reflects the diversity of the people we support. We celebrate compassion, resilience, and teamwork, and provide our staff with the ongoing training and reflective practice support needed to excel in this challenging but rewarding space.

Position Overview

We are seeking compassionate and skilled Disability Support Workers in Complex & Neurodiverse Supports to join our growing team across the northern and western suburbs (Broadmeadows and Melton). You will provide one‑on‑one support to participants with complex needs, including n eurodiversity, non‑verbal communication, and high-level daily living requirements.

Participants may present with complex behaviours, require emotional regulation support, and need staff who can implement behaviour support strategies while maintaining a calm, consistent, and respectful environment.

Key Responsibilities

Provide empathetic, respectful, and consistent one‑on‑one support aligned with participant goals

Support neurodiverse participants (ASD, ADHD,



intellectual disability) using structured and person‑centred approaches

Use Key Word Sign, visual supports, and other communication tools to engage non‑verbal participants

Support daily routines including personal care, meal preparation, and household tasks

Assist with community access and promote safe participation in daily activities

Support emotional regulation and maintain a safe, calm, and structured environment

Follow and implement Behaviour Support Plans, strategies, and restrictive practice safeguards as required

Maintain explicit and timely documentation and incident reporting in line with NDIS requirements

Work collaboratively with families, therapists, and the broader support team

Promote independence, dignity and choice at all times

Adhere to all relevant policies, procedures, and safety guidelines

Foster a psychologically safe and culturally sensitive support environment

About You

You are calm under pressure, patient and committed to supporting individuals with complex and neurodiverse needs. You understand the importance of consistency, communication supports and positive behaviour approaches. You are reliable, emotionally regulated and confident supporting participants in complex or high‑risk settings.

Key Attributes:

Active listening and empathy

Resilience and self‑awareness

Strong de‑escalation and problem‑solving skills





Ability to work collaboratively with families and support teams

Professionalism and commitment to participant wellbeing

Qualifications and Requirements

Certificate III or IV in Disability, Community Services, Mental Health, or equivalent

Experience supporting neurodiverse and/or non‑verbal participants

Strong understanding of NDIS standards, duty of care, trauma informed care and compliance requirements

Knowledge of Key Word Sign or willingness to learn

Current NDIS Worker Screening Check

Current First Aid & CPR

Valid Australian Driver's Licence, Comprehensive Insurance and reliable vehicle

Proof of Australian Working Rights

What We Offer

Supportive leadership and a team culture that values empathy and professionalism

Ongoing training, including neurodiversity, communication strategies, and complex care

Opportunities for growth within a specialised mental health and disability service

Flexible shifts across the western suburbs

At First Gen, we are committed to building a workforce that reflects the rich diversity of the communities we serve. We value and embrace diversity in all its forms including race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture, and belief.

We believe that inclusion and equity are essential to a thriving workplace culture and are dedicated to fostering an environment where all individuals feel respected, valued, and supported.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, people with disability, and those of diverse gender identities and sexual orientations.

#J-18808-Ljbffr

📌 Mental Health Disability Support Workers – Complex Behavioural Support (Melbourne)
🏢 First Gen Healthcare Solutions
📍 Melbourne