Operations - Workflow Coordinator

Create flow from customer order to production-ready.

Part Time / Casual Pathway | Kilsyth | Manufacturing & Construction (20-25 hours per week)

At Glencoe Group, we manufacture and supply timber roof trusses, wall frames, floor systems and structural steel to residential and commercial builders across Victoria.

As we've grown, we've recognised that one of the biggest opportunities to improve our business isn't on the factory floor- it's before production even begins.

We're looking for an organised, proactive person to become the central coordinator of our front-end workflow, ensuring every job moves smoothly from customer order through to production-ready.

This is a newly created role with genuine purpose. It isn't simply an administration position—it combines administration, coordination, customer communication and operational support to keep work flowing through the business.

About the role

Working closely with our sales team, customers, estimators, detailers and operations team, you'll coordinate the journey of every job before it reaches production.

Your responsibilities will include:

- Receiving and onboarding customer orders
- Setting up jobs accurately within our systems
- Coordinating drawings, plans and engineering documentation
- Following up customers, suppliers and internal teams for outstanding information
- Keeping customers informed of job progress
- Identifying bottlenecks before they become delays
- Supporting our estimators and detailers by ensuring they receive complete, production-ready work
- Helping improve the overall flow of work across the business





This role is ideal for someone who enjoys bringing order to busy environments and takes pride in keeping people informed, organised and moving.

About you

You’ll probably come from an administration, operations, production, manufacturing or construction environment where you’ve coordinated people, information and processes.

You’ll bring:

- Strong administration and organisational skills
- Excellent attention to detail
- A proactive approach to following things through
- Confidence communicating with customers and internal teams
- Experience using ERP or job management systems
- The ability to juggle multiple priorities while remaining calm and organised

Experience within manufacturing, timber, construction or trade industries will be highly regarded but isn't essential.

Why join Glencoe?

We’re a growing Victorian business with a practical, down-to-earth culture. We work hard, support each other and continually look for better ways of operating.

This role has been created because we believe improving the flow of work before production will make a meaningful difference to our customers, our team and our business.

You’ll have the chance to help shape how the role develops over time, with future opportunities in operational systems, process improvement and compliance as both you and the business grow.

Employment

- Casual position initially
- 20-25 hours per week
- Intended pathway to permanent part-time for the right person
- Competitive hourly rate based on experience

If you’re someone who enjoys coordinating people and processes, solving problems and making things run smoothly, we’d love to hear from you.

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📌 Operations Workflow Coordinator (Melbourne)
🏢 Glencoe Group
📍 Melbourne