Newcastle Caravan Repairs is a locally owned and operated family orientated business focusing on caravan repairs, service & spare parts sales. We are looking for a Receptionist/Administration Officer to join our team.
You will have to be a highly motivated and organised person to cover the demands of this role, which will vary day to day. A quick learner who is willing to learn new processes and procedures and follow directions will thrive in this role. Previous caravan industry knowledge is desirable, but not essential as training will be provided.
About the position
You will be the first voice our customers hear, so a friendly, confident and helpful person is who we are looking for.
Your main daily duties will include:
- First point of call and effectively managing incoming calls and emails
- Assisting management with administration tasks
- Preparing customer invoices and taking payment
- Greeting customers and couriers when they arrive at the office
- Assisting the Service Manager with booking service calls by phone and email
- Assisting Service Manager with ordering parts for incoming work
- Ordering office supplies
- Any other duties as required to support the objectives of the company.
This role will suit someone with high level communication skills, who is customer service focused and can manage multiple tasks effectively.
Essential skills include:
- Administrative experience or Office Administration certificate
- Quick learner - willing to learn recent processes and procedures and follow directions.
- Ability to work under minimal supervision
- Ability to multitask effectively
- High attention to detail.
- Caravan industry experience would be advantageous, including experience with Eclipse.
Strong work values - dependability, honesty, self-confidence, the ability to communicate clearly and a positive attitude are considered prized qualities.
This is a full-time position 38.5 hours per week, 7.30am to 4.30pm Monday to Thursday, 8am to 12 noon Friday. Hours may be negotiable for the right candidate.
Although experience in a similar role is desirable it is not essential as training will be provided.