Customer Success Manager at InfoSum.

About the role

We are looking for a dedicated professional to join our team in Sydney to help clients maximize the value of our data collaboration technology. You will serve as a primary point of contact, ensuring our users effectively implement our clean room and privacy-focused solutions to drive their business growth.

Key facts

- Location: Sydney
- Engagement: Full-time

What you'll do

- Manage a portfolio of clients to ensure they achieve their objectives using our data collaboration platform
- Guide customers through the onboarding process and ongoing usage of our Private Path and Beacons products
- Act as a bridge between client needs and our internal product teams to improve service delivery
- Monitor account health and identify opportunities for deeper platform adoption

Requirements





- Proven experience in a customer-facing or account management role within the software or data industry
- Solid understanding of data privacy, clean room technology, or advertising technology ecosystems
- Ability to communicate complex technical concepts to non-technical stakeholders
- Demonstrated success in managing client relationships and driving retention

Skills & tools

- Data collaboration platforms
- Data clean rooms
- Private Path technology
- Beacons product suite

Practical notes

- Benefits include a competitive salary, private medical insurance via Bupa, and Help at Hand support
- Employees receive 25 days of holiday per year
- The role includes access to the WPP pension scheme
- We offer flexible working arrangements as part of our commitment to a people-first culture

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📌 Customer Success Manager (City of Sydney)
🏢 Infosum
📍 City of Sydney