Infosys is a global leader in next-generation digital services and consulting.We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills,expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As anAI‑firstorganization, we empower our people to work onnext‑generationtechnologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
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Role Description
Infosys is seeking a Manager, Client Services (MCS) to lead and grow a substantial IT services business within the Utilities sector in Australia. The Manager, Client Services will be based in Melbourne and is responsible for managing existing clients and acquiring new clients in the region.
The MCS works together with their manager (Senior MCS/Group MCS) to build sector plans and is responsible for client management and all client interfaces within the assigned account / prospect scope.
Roles and Responsibilities
- Develop and present proactive proposals to the clients/prospects in line with sector strategy
- Engage the relevant internal Infosys teams and service lines team to developing solutions
- Handle risks and issues related to the accounts, including delivery oversight ensuring there is strong governance in place
- Set and manage client expectations ensuring robust client satisfaction
Skills / Competencies
Essential
- Tertiary Qualification in IT / Computer Science / related discipline.
Preferred
- Strong sales/relationship management/account management experience
- Track record of interacting and building relationships with Head-off, Executive and CXO level client contacts
- Significant business development and project management experience
- Significant experience in IT Services experience including strong Global Delivery Model experience
- Ability to position industry insights as they pertain to client needs & requirements
- Deeply understand their client’s business challenges, and provide thought leadership in addressing these issues
- Experience in Technology Consulting forutilitiessector
- Hands-on experience with proposal creation and leading proposal presentations