We're looking for an experienced Desktop Support Manager to work on site full time leading a team of Desktop Support and Field Services Engineers supporting a large multi-site organisation across Victoria, South Australia and Tasmania.

This is a hands-on leadership role where you'll coach and develop your team, build strong stakeholder relationships and ensure exceptional IT support is delivered across multiple locations.

About the role

You'll lead a team responsible for desktop, onsite and field support services across a geographically dispersed setting. You'll oversee daily operations, manage escalations, support service improvement initiatives and ensure end users receive responsive, customer-focused IT support.

- Lead, mentor and develop a team of Desktop / Field Services Engineers.
- Manage day-to-day desktop, onsite and site support across multiple sites.
- Ensure incidents, requests and escalations are managed effectively and resolved within agreed service levels.
- Drive continual improvement across site support processes and customer service.
- Build strong relationships.
- Manage hardware lifecycle, asset management and vendor relationships.
- Support incident, problem and change management activities.
- Monitor service performance, KPIs and team productivity.
- Coordinate technology rollouts, office moves, equipment deployments and site support activities.
- Foster a collaborative, customer-focused culture within the team.





About you

You'll have built your and will now be leading a technical support team in a multi-site environment.

- Experience leading a Desktop Support, End User Support or Field Services team.
- Strong people leadership with a genuine passion for coaching and developing others.
- Experience supporting multiple locations and geographically dispersed users.
- Excellent stakeholder engagement and customer service skills.
- Strong knowledge of Microsoft desktop technologies, end-user computing and workplace technologies.
- Experience managing incidents, escalations and service delivery within an ITIL environment.
- Exposure to hardware lifecycle management, asset management and vendor coordination.
- A practical, hands-on leadership style with the ability to support your team through complex technical issues when required.
- Excellent communication and relationship-building skills.

What's on offer

- Permanent leadership opportunity with a well-established organisation.
- Lead an experienced team supporting a diverse multi-site environment.
- Varied role combining people leadership, operational management and stakeholder engagement.
- Supportive leadership team with opportunities to drive continuous improvement.
- Melbourne-based full time in office position with regular travel to South Australia and Tasmania.

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📌 Desktop Support Manager (Melbourne)
🏢 Mansell Taylor Consulting
📍 Melbourne