As a dedicated Victorian community care organisation, the Australian Vietnamese Women’s Association (AVWA) provides vital support services across the state. We believe that exceptional care for the community starts from within, which is why we foster a supportive, inclusive, and family-like environment where everyone is valued.

We are incredibly proud to be named aSilver Finalist in the Government, Education and Not-For-Profit category of the 2026 Australian Financial Review BOSS Best Places to Work list. When you join AVWA, you are joining an award-winning team that prioritises employee well-being, celebrates diversity, and empowers you to bring your whole self to work.

Purpose of role:

The Governance, Risk & Quality Manager leads AVWA’s day-to-day governance, risk,qualityand compliance systems as theorganisation’scentral second-line assurance lead.

The roleestablishesframeworks, monitors compliance, coordinates audits, oversees policy governance, tracks corrective actions, supports complaints oversight,identifiessystemicissuesand escalates material risks under the strategic direction of the Executive Operations & Compliance Manager.

This role supports the CEO, ExecutiveTeamand relevantCoMor Board committees through approved reporting and escalation pathways. It does not replace the executive accountability of the Executive Operations & Compliance Manager or the operational accountability of service executives and managers.

Operational executives and managersremainaccountable for compliance, service quality, staff practice, complaint resolution, incidentresponseand implementation within their programs.

Main duties and responsibilities:

1. Governance framework

Design,maintainand improve governance structures, standards,registersand reporting processes under the direction of the Executive Operations & Compliance Manager.

Advise ongovernance practice as AVWA’s service footprint and regulatory obligations change.

Supportauthorisedreporting to the CEO, Executive Team and relevantCoMor Board committees through approved pathways.

Maintain clear boundaries between executive accountability, second-lineassuranceand operational accountability.

2. Compliance management

Maintain a central compliance register for AVWA’s relevant regulatory,fundingand corporate obligations.

Track regulatory changes and coordinate practical compliance responses with relevant executives,managersand subject matter experts.

Coordinate regulatory notification processes where applicable, including aged care, disability, child safety, privacy, workplacesafetyand other funded program obligations.

Support compliance attestation processes by accountable executives and managers.

Escalate material compliance risks, overdueactionsand unresolved gaps through approved governance pathways.

Maintain and coordinate theorganisationalrisk register and support quarterly risk reporting.

Identifyoperational, regulatory, financial, reputational, legal, privacy, informationgovernanceand service quality risks across AVWA programs.





Monitor mitigation actions and report overdue or ineffective controls.

Provide clear risk analysis to support executive decision-making.

4. Audit,assuranceand corrective action management

Coordinate internal and external audit readiness across all relevant regulatory and funding bodies.

Maintain an audit schedule, evidencebankand corrective action register.

Conduct internal audits and compliance reviews according to an approved assurance plan.

Assign,monitorand verify corrective actions arising from audits, complaints, incidents,reviewsand regulatory findings.

Test the effectiveness of implemented actions whererequiredand report recurring or systemic issues.

5. Policy governance

Manage AVWA’s policy governance framework, templates, document-control standards, register, review schedule, publicationcontrolsand withdrawal processes.

Coordinate subject matter review, operationalconsultationand approval under AVWA’s delegation framework.

Require review of overdue, inconsistent,uncontrolledor non-compliant policies and procedures.

Ensure policies are version-controlled, accessible to staff and aligned with applicable legal,regulatoryand funding requirements.

Support policystandardisationacross departments without assuming operational ownership of service-specific content.

6. Complaints,feedbackand improvement oversight

Oversee the central complaints and feedback register andmonitoracknowledgement, triage, allocation,escalationand closuretimeframes.

Support quality review of complaints handling and track improvement actions.

Provide trend analysis toidentifysystemic issues, servicerisksand improvement opportunities.

Work with operational managers, who remain responsible for investigating and resolving complaints within their programs unless independent or executive-level handling isrequired.

Escalate responsible, conflicted,repeatedor high-risk complaints to the Executive Operations & Compliance Manager or CEO asappropriate.

7. Information governance,privacyand records

Oversee privacy compliance, records governance, document retention, informationhandlingand confidentiality practices in collaboration with IT, HR,Financeand operational teams.

Coordinate privacy incident and data breach assessment processes under approved governance pathways.

Support management of cyber-related governance risks, consent requirements,recordsqualityand information access controls.

Provide assurance overevidencequality, document integrity and recordkeeping practices required for audits, complaints,incidentsand regulatory reviews.

Support emerging governance controls for AI use where relevant to AVWA’s operations.

8. Stakeholder engagement and reporting

Communicate regulatory,



governance and assurance requirements to operational managers in clear and practical terms.

Prepare concise governance, risk, quality and compliance reports for review and approval by the Executive Operations & Compliance Manager.

Attend executive or committee meetings whenauthorisedand present reports within approved reporting lines.

Maintain constructive working relationships whileretainingthe independence required to challenge gaps and present reports within approved reporting lines.

9. Culture and training

Support a risk-aware and improvement-focused culture across AVWA.

Coordinate training needs relating to ethics, conduct, privacy, data protection, policycomplianceand relevant regulatory obligations.

Work with People & Performance and operational leaders tomonitorcompletion of mandatory training and elevate gaps.

Support managers to embed continuous improvement into daily operations.

The above duties are not exhaustive. The role may change to meet AVWA’s objectives and regulatory context. The position holder maybe requiredto perform other duties within the scope of the role as directed by the Executive Operations & Compliance Manager, CEO orauthoriseddelegate.

Qualifications:

Bachelor’s degree in law, business, governance, risk, compliance, quality management, health, communityservicesora related field.

Postgraduate qualifications in corporate governance, risk, compliance, qualitymanagementor related discipline are highly regarded.

Experience:

Minimum five years’ experience in governance, risk, compliance, quality, audit,assuranceor regulatory roles.

Experience in community services, disability, aged care, RTO, NFP or regulated service environments is highly regarded.

Demonstrated experience managing audits, corrective actions, policy governance, complianceregistersand risk reporting.

Experience supporting executive reporting and working with senior leaders.

Knowledge:

Strong understanding of governance, risk,complianceand assurance principles.

Knowledge of relevant frameworks across aged care, NDIS, RTO, privacy, child safety, workplace safety, funded communityprogramsand ACNC governance obligations.

Understanding offirst-lineand second-line accountability models in a multi-programorganisation.

Knowledge of document control,recordsgovernance, privacy, complaints systems and corrective action management.

Skills and competencies

Analytical judgement and ability to interpret regulatory obligations in practical operational settings.

Strong written communication, including board papers, briefing notes, policies,reportsand corrective action summaries.

Ability to lead a small team and influence managers without assuming their operational accountability.

Ability to challenge gaps, requireevidenceand elevate risks in a professional manner.

High attention to document control, evidence quality, audittrailsand deadlines.

Cultural sensitivity and ability to work effectively with AVWA’s Vietnamese and broader multicultural communities.

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📌 Governance, Risk & Quality Manager (Melbourne)
🏢 Australian Vietnamese Women Association
📍 Melbourne