Sandbox VR is the future of entertainment. With over 90 global combined retail and franchise locations, the most advanced VR technology, premium AAA experiences developed in-house, and an exclusive Netflix collaboration, we’re the most successful and fastest growing location-based virtual reality company on the planet and we’re seeking a Store Manager to lead our Flagship store in CBD Melbourne.

What You Will Be Doing?

This is a position onsite at our Melbourne Store.

We’re looking for a proven retail leader who thrive in a fast paced, high volume environment leading a team, building a culture focusing on performance, providing excellence in customer service and experience whilst balancing operational excellence. You’ll be responsible for the following areas:

- Deliver an Incredible Guest Experience: you’ll be responsible to assist the General Manager in the day-to-day operations of your store, ensuring an incredible guest experience for every person that walks into your store.
- Maximize Store Profitability: you’ll be assisting the General Manager in planning on executing on local marketing for your location, to maximise occupancy and revenue.
- Building and Developing Store Staff: you’ll also be assisting in all HR matters including hiring, supervising, training, and termination of staff if needed.
- Technical Support and Troubleshooting: you will support our strong IT team in all aspects of monitoring, managing and troubleshooting any technical issues that may arise in day-to-day operations.
- Manage and Oversee Safety Programs : you’ll be responsible with overseeing and managing all safety protocols and policies.

What We Are Looking For:

- Leadership Experience: this is a retail leadership position,



so you should have a minimum of 5 years relevant experience at the operations management level in a retail or hospitality industry. Team Members will look to you for motivation & development.
- Customer Service: Delivering an exceptional experience to all our guests is the most important thing we can do in our company, so you should have relevant retail, customer service or hospitality experience. You’ll need to communicate and present clearly and warmly, and most importantly demonstrate extreme empathy to the needs of our guests and our staff alike. You’ll be expected to maintain a professional appearance, and having excellent phone manners is essential.
- Basic Business Literacy: As a lead in our retail store, you should have basic math and business skills, including understanding of profit and loss statements. You should be extremely organized and understand how to plan. You are also proficient in the MS Office especially MS Excel.
- IT & Technical Fluency: You should have basic IT and technical skills to troubleshoot technical support issues during day-to-day operations.
- Physical Stamina: Because this is a retail position, you’ll be expected to stand and walk around for long periods of time. You’ll also occasionally be required to bend, lift (more than 10 kg). You’ll also need strong close distance hand eye coordination and dexterity to handle technical support tasks.
- Hustle & Work Ethic: We are building the future of entertainment, so we are looking for a team member that understands the hustle, urgency, and work ethic required to bring something new to the world. You should be a robust problem solver who has a track record of good judgement, and can learn independently and quickly on the job to master our platform technically and operationally.

The Rewards

- Performance Bonuses linked to measurable KPIs
- Staff Discount
- Team Building events
- Work Life balance

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📌 Store Manager (Melbourne)
🏢 SandboxVR Gold Coast
📍 Melbourne