Rooms Division Manager at IHG. About the role As we prepare for the opening of the Nyaal Banyul Convention Centre, our hotel, featuring 200 guest rooms, is set to experience substantial growth. Positioned as a key accommodation partner for one of Victoria's premier venues for conferences and events, we are witnessing a significant increase in business from conferences, events, and group bookings. We are in search of a agile and experienced Rooms Division Manager to lead our Front Office operations while also providing support to the Housekeeping and Maintenance teams.

Key facts

Location: Geelong, Geelong Region Engagement: Full-time Team: Front Office, Housekeeping, Maintenance

What you'll do

- Manage the daily functions of the Front Office, ensuring that service quality and guest satisfaction are consistently upheld.
- Work closely with the Housekeeping and Maintenance departments to ensure that hotel standards are met and any operational issues are promptly resolved.
- Develop and implement strategies to enhance guest experiences and improve service delivery across all departments.
- Monitor and evaluate team performance, providing coaching and support to staff to foster a culture of excellence.
- Prepare and manage departmental budgets, ensuring financial targets are met while maintaining high service standards.
- Conduct regular inspections of the hotel facilities to ensure compliance with health and safety regulations.
- Collaborate with other departments to coordinate events and group bookings, ensuring seamless service delivery.
- Handle guest complaints and feedback professionally, striving to resolve issues to enhance guest satisfaction.
- Stay updated on industry trends and competitor offerings to ensure our services remain competitive and appealing.
- Participate in recruitment, training, and development of team members to build a skilled and motivated workforce.




- Foster a positive work environment that encourages teamwork and collaboration among all staff members.
- Prepare reports on operational performance and guest feedback for management review.

Requirements

- A minimum of 5 years of experience in hotel management, particularly within the Rooms Division.
- Demonstrated leadership capabilities with a proven track record of managing multiple teams effectively.
- In-depth knowledge of Front Office operations and a commitment to delivering exceptional guest service.
- A relevant tertiary qualification in Hospitality Management or a related discipline is essential.
- Strong problem-solving skills and the ability to make decisions under pressure.
- Excellent communication skills, both verbal and written, to interact effectively with guests and team members.

Nice to have

- Previous experience in a hotel that is undergoing significant expansion or renovation projects.
- Familiarity with various property management systems and hotel technology to streamline operations.
- Experience in developing and implementing guest service initiatives that drive satisfaction and loyalty.

Skills & tools

- Exceptional interpersonal skills to build rapport with guests and team members alike.
- Strong organizational skills with a keen eye for detail to ensure operational excellence.
- Proficiency in Microsoft Office Suite, as well as hotel management software, to manage daily tasks efficiently.
- Ability to analyze data and generate reports to inform decision-making processes.
- A proactive approach to identifying areas for improvement and implementing effective solutions.

Practical notes

- Candidates must possess the legal right to work in Australia.
- We offer a competitive salary and a comprehensive benefits package to our employees.
- This role offers the opportunity to be part of a growing team in a vibrant location, contributing to the success of a leading hotel in the region.
- The position may require flexibility in working hours, including weekends and holidays, to meet the needs of the business.

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📌 Rooms Division Manager (Geelong)
🏢 Ihg
📍 Geelong