Front Office Manager | The Capital Horsham

Looking to broaden your horizons while advancing your career in some of Australia's most stunning locations? Mandala Hotels and Resorts, a fast-growing hotel and resort organisation, is seeking a dedicated and experienced Front Office Manager to join the leadership team at The Capital Horsham.

About the Role

Mandala Hospitality values people first. As Front Office Manager, you will be responsible for the seamless day-to-day operation of front office, housekeeping, maintenance and reservations, ensuring every guest enjoys an exceptional stay from arrival to departure. The skills and talents you bring will play a critical leadership role in maintaining high standards and maximising performance across the rooms division.

What Your Days Might Look Like

- Lead and oversee daily operations across front office, housekeeping, maintenance and reservations
- Ensure excellence in guest service and drive overall customer satisfaction
- Manage, coach, and motivate rooms division team members to perform at their best
- Monitor room occupancy, rates, and availability to support revenue and yield management
- Embed incentive schemes to drive additional auxiliary returns
- Manage rostering, stock and supplies, budgeting, and reporting for the division
- Maintain compliance with WHS, licensing, and hospitality regulations




- Ensure guest rooms and public areas are well-presented, safe, and operating efficiently
- Handle guest feedback and resolve issues promptly and professionally
- Collaborate closely with bistro and catering manager, cross promoting spaces to support revenue uplift and commercial synergies
- Upskilling staff and embedding SOPs across reception, housekeeping and maintenance
- Conduct rooms inspections
- Host team standups and toolbox discussions

What You'll Bring

- Exceptional organisational skills and the ability to multitask
- Knowledge of Property Management Systems
- Protel experience required
- Proven experience rolling out process/system changes across housekeeping, maintenance, and front of house
- Solid background in front office or hotel operations management
- Proven experience leading and engaging a team to deliver an optimal guest experience
- Solid understanding of revenue and yield management principles
- Experience in cost control management
- Proven ability to contribute to top-line revenue and bottom-line results
- Ability to support budget development and make sound operational decisions
- Live and work in a stunning destination
- Friendly team
- Career growth potential and support

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📌 Front Office Manager (Horsham)
🏢 Mandala Hospitality Group
📍 Horsham