Build trusted customer partnerships. Drive retention. Grow revenue.

Nationwide Waste Solutions is an Australian-owned managed services provider supporting organisations across Australia and New Zealand with waste, recycling, hygiene, washroom, pest control, clinical waste and related facility services.

We help multi-site organisations reduce complexity, improve visibility and create greater accountability through one supplier relationship, one reporting framework and one accountable service model.

We are now seeking a National Account Manager to take ownership of a strategic customer portfolio that includes several recognised household names.

This is a great opportunity for an experienced account manager who is ready to step into a more visible national role, build deeper customer partnerships and play a direct role in customer retention, contract renewal success and revenue growth.

The portfolio is currently focused and manageable, giving you the opportunity to build strong relationships, understand each customer in detail and position Nationwide as a trusted long-term partner. As our business development team continues to win recent accounts, the portfolio is expected to grow, creating further opportunity for career development and commercial impact.

About the Role

As National Account Manager, you will be the primary relationship lead for a portfolio of key customers operating across multiple locations and service areas.

Your focus will be on building trusted partnerships, understanding customer priorities, identifying growth opportunities and ensuring customers continue to see clear value in working with Nationwide.

You will lead customer conversations, drive account planning, support contract renewal strategies and work closely with internal teams to ensure customer needs are understood and supported.

This is not a high-volume transactional account management role. It is a relationship-led, commercially focused position where success is measured by customer retention, contract renewals, portfolio growth and the strength of the partnerships you build.

Some interstate travel will be required for customer meetings, site visits and relationship-building activity, but travel is not expected to be constant.

Key Responsibilities

- Manage and grow relationships with a portfolio of strategic national customers.




- Build trusted partnerships with stakeholders across operational, procurement, sustainability, finance and executive teams.
- Develop account plans that support customer retention, contract renewals and revenue growth.
- Position Nationwide as a long-term strategic partner, not just a service provider.
- Identify opportunities to expand services and deliver further value across customer portfolios.
- Lead customer review meetings, governance discussions and relationship planning.
- Understand customer objectives, commercial drivers, risks and future requirements.
- Monitor customer satisfaction and proactively address potential relationship, service or commercial risks.
- Work closely with internal teams to ensure customer priorities are understood and supported.
- Use reporting, customer insights and performance data to support meaningful customer conversations.
- Build strong renewal strategies well ahead of contract expiry dates.
- Support a smooth customer experience through clear communication, follow-up and internal collaboration.
- Contribute to sustainable revenue growth through account development and customer advocacy.

About You

You are a commercially minded relationship manager who understands that robust account management is built on trust, value and consistent follow-through.

You enjoy working with well-known customers, building relationships across different stakeholder groups and identifying opportunities that create value for both the customer and the business.

You may already be managing national accounts, or you may be ready to step up from a strong account management, customer success or commercial relationship role.

You will bring:

- Experience in account management, customer success, business development or strategic relationship management.
- A proven ability to retain, renew and grow customer accounts.
- Strong commercial acumen and confidence discussing revenue, value and contract outcomes.
- Excellent relationship-building and stakeholder management skills.




- The ability to engage with customers from operational contacts through to senior decision-makers.
- Confidence leading customer meetings, reviews and strategic discussions.
- Strong organisational skills and the ability to manage multiple priorities.
- A proactive, solutions-focused and collaborative approach.
- Comfort using reporting, data and insights to support customer conversations.
- Experience in waste, facilities management, managed services, logistics, environmental services, procurement or outsourced services will be highly regarded, but is not essential.

Why Join Nationwide?

At Nationwide, you will be supported by the people, systems and processes needed to succeed.

You will not be expected to build relationships without support. Our account managers are backed by capable internal teams, industry-leading software, strong customer reporting and well-established management systems.

This allows you to focus on what great account managers do best: building trust, demonstrating value, strengthening customer partnerships and growing accounts over time.

You will be joining a business with:

- A customer portfolio that includes recognised household names.
- A focused portfolio with room to grow as new accounts are won.
- Strong support from trained, experienced and collaborative internal teams.
- Industry-leading customer reporting and visibility tools.
- ISO 9001, ISO 14001 and ISO 45001 accredited management systems.
- A robust industry reputation and excellent Google reviews.
- A growing national customer base across Australia and New Zealand.
- Opportunity to work closely with senior leaders and major customer stakeholders.
- A competitive salary package with reward linked to revenue growth and commercial outcomes.
- Occasional interstate travel to build customer relationships and support account growth.

Success in This Role Looks Like

- Customers renewing their contracts with confidence.
- Strong relationships across multiple levels of each customer organisation.
- Revenue growth from existing customer accounts.
- Customers understanding and valuing Nationwide’s managed services model.
- Clear account plans that support retention, growth and long-term partnership.
- Nationwide being seen as a trusted, accountable and easy-to-work-with partner.

#J-18808-Ljbffr

📌 National Account Manager (Melbourne)
🏢 Nationwide Waste Solutions
📍 Melbourne