Area Aftersales Manager – Southern Region

Chery Motor Australia is one of the fastest growing automotive groups in the country. We represent four global brands: Chery, Omoda, Jaecoo and Lepas. Across all brands, our focus is to deliver innovative vehicles supported by strong aftersales service, customer care and dealer support.

As our network continues to expand, we are strengthening our Aftersales team to support dealer performance and customer confidence.

We are now seeking an Area Aftersales Manager to join our National Aftersales team. In this role, you will be responsible for Aftersales performance, dealer engagement, and operational support across your assigned region.

Position Objectives

The Area Aftersales Manager is the primary link between Chery Motor Australia and its dealer network, providing hands‑on Aftersales expertise to improve service operations, parts performance, warranty compliance, and customer experience. Supporting both new and established dealers, the role identifies performance gaps, delivers targeted and proactive support across all Aftersales functions, and drives continuous improvement and operational excellence. This is a field‑based role requiring regular travel.

Key Responsibilities

- Build strong relationships with dealer Aftersales teams across your assigned region.
- Act as the first point of contact for operational support, guidance, and issue escalation.
- Assist dealers with resolving complex customer cases or operational challenges.

Performance Management

- Drive service, parts, and warranty performance across multiple dealerships.
- Monitor KPIs such as CSI, service retention, warranty trends and throughputs.
- Take full ownership of Customer and Dealer complaint cases, using strong decision‑making and problem‑solving skills to drive timely, effective resolutions
- Identify underperformance and develop improvement plans with dealer management.

Operational Excellence

- Conduct Aftersales operational reviews, audits, and compliance checks.
- Support the onboarding of new dealerships,



ensuring successful adoption of Chery systems, standards, and operational processes.
- Provide non-technical training on warranty procedures, parts ordering, Chery policy, and Aftersales workflows.

Warranty & Policy Compliance

- Review and support warranty claim processes, ensuring accuracy and adherence to Chery policy.
- Identify training gaps and provide guidance to reduce error rates.

Cross-Functional Collaboration

- Work closely with the National Aftersales Team to escalates issues, share insights, and implement network-wide initiatives.
- Provide feedback from the field to support continuous improvement of policies, systems, and dealer network programs.

About You

To be successful in this role, you will ideally bring:

- Experience in Automotive Aftersales, service operations or parts, or experience supporting operational performance in a similar customer-focused environment.
- Good communication and relationship-building skills, with the ability to work confidently with different stakeholders.
- A practical, hands‑on mindset, with the willingness to solve problems, follow up on actions and support dealer improvement activities.
- Solid organisation and time management skills, with the ability to work independently while staying aligned with team priorities.
- A positive attitude and willingness to learn, along with a commitment to delivering a good customer experience.
- Solid computer skills, including confidence working with basic reporting, Excel and the Microsoft Office suite

Role Requirements

- Regular intrastate travel, and occasional interstate travel if required
- Ability to work independently and manage multiple dealer relationships
- Occasional after-hours work to support dealer needs or travel schedules

Why Join Chery?

- Join one of the fastest-growing automotive brands in Australia
- Play a key role in shaping dealer network performance during a major growth phase
- Career development opportunities into senior national roles
- Competitive remuneration package including car allowance and tools of trade
- Supportive, high-performance team culture

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📌 Area Aftersales Manager – Southern Region (Melbourne)
🏢 Chery
📍 Melbourne