Legal Operations and Business Support Manager

Department of Transport & Planning Victoria – Melbourne VIC

We create thriving places and connected communities. We plan, build and maintain Victoria's transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

The Legal Operations and Business Support Manager leads legal operations, business support, and continuous improvement across the Legal division. The role manages two direct reports, oversees legal matter management, financial and spend management, data reporting, procurement, knowledge management, and process improvements, including AI, while ensuring efficient, compliant, and high-performing operations.

The role also supports project delivery, budgeting, staff training, and stakeholder collaboration across legal division and the department. It requires a highly organised and proactive professional with strong analytical, communication, and stakeholder management skills, who can lead complex projects, drive innovation, and demonstrate accountability, resilience, integrity, and a commitment to continuous improvement.

What we're looking for (Selection Criteria)

You're someone who:

- Builds strong relationships with customers and stakeholders, understands their needs, and delivers practical, high-quality outcomes while effectively managing risks.
- Demonstrates strong business, financial, and commercial acumen to maximise value, support informed decision-making, and manage procurement and expenditure responsibly.
- Uses technology and digital solutions to improve services, lead process improvements, and deliver effective, strategic outcomes.




- Drives innovation and continuous improvement by identifying opportunities, encouraging new ideas, and fostering a culture of learning and collaboration.
- Leads and supports people by setting clear expectations, providing constructive feedback, recognising individual needs, and promoting engagement and performance.

Qualifications and experience

You’ll bring:

- Demonstrated experience in legal operations management (5+ years) (mandatory).
- Demonstrated experience in a business or corporate services role supporting senior executives (5+ years), with proficiency in Microsoft Modern Desktop applications, including Word, Outlook, Excel, PowerPoint, Teams and SharePoint (mandatory).
- A relevant tertiary qualification in legal practice management, business administration, public administration, or a related field (desirable).

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager's contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

For further information about the role, please contact Alicia Robson, Director Legal - Office of the General Counsel *************@transport.vic.gov.au.

Applications close at 11.59pm on Monday, 17th August 2026.

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📌 Legal Operations and Business Support Manager (Melbourne)
🏢 Department of Transport & Planning Victoria
📍 Melbourne