Blue NRG is a fast growing, 100% Australian owned and operated energy retailer serving thousands of businesses across Australia. We pride ourselves on being genuinely independent customer advocates, with a mission to disrupt the retail energy market through innovation and technology, helping our customers unlock the best available energy savings.

We are a team of straight talking, innovative and engaging people motivated to help Australian businesses succeed. By embracing confidence, team culture and ownership, we generate fresh thinking, creativity and nimble execution that gives us the edge in an ever-changing market. At Blue NRG we really value our culture and the way we work together to get stuff done.

About the role

You will join a small and supportive Credit team, with strong mentoring and guidance from the Chief Financial Officer, giving you a genuine opportunity to grow and develop your career.

The Collections Officer plays a dual-function role, balancing debtor management with compliant and timely management of collections processes, including disconnections. You will drive innovative credit solutions, review the issuance of overdue and disconnection warning notices, and produce detailed credit reports.

You will also support the definition and enforcement of credit policies, procedures and practices aligned with Blue NRG's internal governance and risk frameworks, ensuring accounts receivable performance meets corporate targets while maintaining professional, solution-oriented relationships with our business customers.

This role is based at our head office at Suite 6, Level 2, 350 Collins Street, Melbourne, reporting to the Chief Financial Officer.

What you'll do





Monitor and follow up ageing debts to ensure the timely collection of revenue

Support the finance team in fulfilling accounts receivable functions and handle credit related escalation calls

Assist with requests for disconnection for non-payment

Review and approve payment plans as per delegated authority

Generate and maintain detailed collections reports and contribute to regular management reporting on collection and ledger performance

Liaise with liquidators to manage customers in liquidation

Ensure credit and collections processes are compliant with all codes, laws and regulations in each jurisdiction Blue NRG operates in, as guided by Compliance

Work effectively with internal and external stakeholders, including customer engagement, operations and finance

Maintain credit and collection policies, practices and procedures

Suggest innovative ideas to streamline collections activities and achieve operational efficiencies

What you'll bring

Experience successfully managing change in a dynamic organisation

Prior experience in a retail energy environment preferred

Customer centricity: you put customers at the heart of decision making

Cross team collaboration: ability to influence stakeholders and agencies to achieve goals

Robust communication: ability to communicate effectively and concisely, and influence and collaborate with team members

Problem solving: ability to think expansively and contribute ideas

A compliance mindset: you see compliance obligations as customer obligations

A solid understanding of credit risk, commercial negotiation, energy market operations and regulatory compliance, particularly under the Australian Energy Regulator (AER) and National Energy Customer Framework (NECF) preferred

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📌 Collections Officer (Melbourne)
🏢 Blue NRG
📍 Melbourne