Case Worker - Immediate Housing Services

This 12-month contract opportunity (date ending 30/07/2027) is part of the Immediate Housing Response (IHR) team (within the Housing and Homelessness Stream) this position will support singles, couples and families who are experiencing homelessness into short-term and temporary accommodation. The IHR team supports individuals, couple and families via a case management framework to identify and work towards long term housing solutions. As a Case Worker you will support clients within their hotels / motels for the duration of their stay whilst ensuring they meet the Immediate Housing Response criteria and guidelines.

Duties & Responsibilities

- Provide outreach support whilst working within case management framework to provide culturally safe support to clients who are experiencing homelessness
- Conduct intake and comprehensive assessments to identify risks, strengths, and barriers to long-term housing. Work to understand client needs and work with them to create individualised case plans and risk assessments
- Develop and implement individualised support plans that address housing stability, financial management, and wellbeing goals.
- Provide assistance with household budgeting, referrals, information on housing pathways, advocacy and any other supports identified during engagement.
- Support clients to build the necessary life skills and knowledge for a successful tenancy.
- Liaise and advocate with landlords, property managers, government departments, and community service providers to support positive outcomes.
- Complete referrals to other programs and services and collaborate with a range of agencies and stakeholders to achieve best outcomes for clients.
- Support clients to access relevant services such as mental health, AOD, financial counselling, and family support programs.
- Maintain accurate case notes, documentation,



and data reporting in line with organisational and funding requirements.
- Include clients in decision making, encourage feedback and provide opportunities for input.
- Contribute to a positive, cooperative team culture that promotes dignity, empowerment, and client-centred practice.

To be successful you will need

- Tertiary qualifications in Community / Human Services
- Prior experience working with clients from diverse backgrounds and in providing support, case work and or practical assistance to people experiencing homelessness and or a crisis.
- Demonstrated ability to establish rapport with people experiencing homelessness, distress, disconnection from family, domestic/family violence, alcohol or other drug challenges and or mental health issues.
- Experience in risk assessment, crisis management, incident reporting and skills in navigating solutions to challenges.
- Ability to coordinate / deliver activities that support development of practical, relational and or tenancy related living skills.
- Ability to collaborate with homelessness, health and medical services, First Responders and other service providers.
- Good communication, numeracy, administration, data entry and computer skills and the ability to learn IT systems.
- Ability (and willingness) to comply with policies, procedures, established practices and contract deliverables.
- Commitment to diversity, inclusion, reconciliation and closing the gap objectives and experience working with First Nations people, organisations and communities.





Compliance

- Evidence of relevant Tertiary Qualifications Community / Human Services
- Satisfactory outcome of a current (less than 3 months old) National Criminal History Check
- Blue Card (QLD working with children card)
- Current QLD drivers’ licence ‘Class C’ or interstate equivalent
- Out of hours work may be required from time to time
- Required to transport clients and or to visit clients in their place of residence or within another setting.
- Ability to undertake local area / regional travel is required.
- First Aid certificate and CPR certificate.

What we can offer you

- A rewarding career with a growing, respected for purpose not-for-profit organisation
- SCHADS Award Level 4(Community Services)
- The option to salary package your earnings up to $15,899 per FBT year and further staff discounts. Find out more at SalaryPackagingPLUS - Home
- Access to Employee Assistance Program (EAP) and Chaplaincy Service
- A variety of training and professional development opportunities
- A willingness to explore flexible workplace arrangements

Why work for Anglicare NQ

Formed in 2000, Anglicare North Queensland Limited (Anglicare NQ) is a for purpose not for profit Australian Charities and Not-for-profits Commission (ACNC) registered charity and an independent legal entity operating as a Company Limited by Guarantee. We provide place-based human services, support community initiatives and undertake advocacy work. Our efforts are underpinned by Anglicare NQ’s purpose, core values and strong commitment to being a Child Safe Organisation and to the people and communities of North and Far North Queensland.

Diversity and inclusivity are important to Anglicare NQ. We are committed to ensuring our workplaces and services are safe, fair and accessible.

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📌 Case Worker - Immediate Housing Services (Cairns Regional)
🏢 Anglicare North Queensland
📍 Cairns Regional