Dental Boutique is seeking a warm, professional, and customer-focused Front Office Coordinator to join our new flagship clinic in the heart of Melbourne CBD . This is an exciting opportunity for someone with strong people skills and customer service experience who enjoys creating exceptional client experiences in a premium healthcare environment. The role also offers future growth into a Patient Coordinator position for the right candidate.

About the Role:

- You’ll begin as a Front Office Coordinator. The warm, welcoming face of Dental Boutique. From greeting patients to managing appointments and ensuring each visit runs smoothly, you’ll help create a memorable and seamless experience for every client.
- But this role goes beyond the front desk.
- If you have a natural ability to build trust, communicate with confidence, and help people take the next step, you’ll transition into a Patient Sales Consultant – guiding clients through their smile journey with care and clarity.

What you’ll be doing

- Welcome patients with professionalism and warmth
- Create a calm, confident environment that puts patients at ease
- Manage appointments, patient flow, and front desk operations
- Support administrative processes and maintain accurate records
- Coordinate daily schedules to ensure smooth clinic operations
- Work collaboratively with the clinical team to deliver five-star service

What you’ll be growing into

- Lead tailored consultations to support patients through their decision-making journey
- Build trust and rapport with clients while presenting treatment options
- Manage treatment plans, appointment scheduling, and follow-up communication
- Collaborate with clinicians to ensure personalised, high-quality care
- Use your natural ability to influence and connect to drive conversions

About you:





You’ll thrive in this role if you:

- Have 2+ years’ experience in a customer-facing role
- Are naturally warm, engaging, and highly professional
- Take pride in delivering a premium, detail-oriented experience
- Are organised, efficient, and confident managing multiple tasks
- Are tech-savvy and comfortable learning current systems
- Bring experience from high-end retail, hospitality, or service environments (highly regarded)
- Luxury Environment: Work in a beautifully designed, state-of-the-art clinic
- Career Growth: Be part of a growing brand that invests in its people
- Training & Development: Comprehensive onboarding and ongoing support
- Culture: Join a high-performing, supportive team that values excellence

More about us

At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.

We’re proud to be:

- Australian Business of the Year, Dental Services of the Year, and Health Services of the Year
- A premium, nationally recognised brand driven by excellence and care
- A team that lives by our values:

Above and Beyond

- Take initiative and ownership.
- Pay attention to detail.
- Strive for exceptional outcomes in everything you do.

Excel with Passion and Care

- Show kindness and empathy to patients and teammates.
- Bring passion and positivity into your work by loving what you do.

Positivity and Happiness

- Treat patients and colleagues with care and respect.
- Work proactively and independently when needed.
- Contribute positively as a supportive team player.

As part of our standard recruitment process, preferred candidates will be required to undergo a Nationally Coordinated Criminal History Check (Police Check)

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📌 Front Office Reception/Patient Coordinator (Melbourne)
🏢 Dental Boutique CBD
📍 Melbourne