Administration & Customer Service Coordinator

Essential Touch Cleaning PTY LTD – Moonee Ponds VIC

Essential Care Victoria is a growing aged care provider committed to supporting older Australians to live safely and independently in their own homes. Our team prides itself on delivering exceptional service while creating a supportive and welcoming workplace for our staff.

As our business continues to grow, we're looking for an organised and friendly Administration & Customer Service Coordinator to become the first point of contact for our clients, carers and team members.

About the Role

This is a fast-paced office-based role where no two days are the same. You'll play an important part in ensuring our office runs smoothly while delivering outstanding customer service over the phone and supporting our wider team.

If you're someone who enjoys helping people, solving problems and keeping things organised, we'd love to hear from you.

Key Responsibilities

- Answer incoming phone calls and respond to customer enquiries professionally.
- Provide outstanding customer service to clients and their families.
- Complete general administrative duties and data entry.
- Support office operations and daily administrative tasks.
- Assist staff with day-to-day enquiries and administrative support.




- Maintain accurate client records and documentation.
- Communicate confidently with clients and internal team members.
- Ensure information is entered accurately and efficiently.

About You

- Previous administration experience.
- Previous customer service experience.
- Excellent verbal and written communication skills.
- A professional and friendly phone manner.
- Strong organisational and time management skills.
- High attention to detail.
- Confidence using computers and learning new systems.
- The ability to multitask and remain calm under pressure.
- A positive attitude and willingness to take initiative.

What We're Looking For

- Friendly and approachable.
- Confident communicating with people from all walks of life.
- A fast learner.
- Reliable and dependable.
- Calm under pressure.
- Proactive and able to work independently.
- Passionate about providing excellent customer service.

Why Join Essential Care Victoria?

- Join a friendly and supportive team.
- Work in a growing organisation with opportunities for career progression.
- Be part of a business that genuinely makes a difference in people's lives.
- Enjoy a secure Monday to Friday schedule with no weekend work.
- Modern office located in Moonee Ponds.

#J-18808-Ljbffr

📌 Administration & Customer Service Coordinator (Melbourne)
🏢 Essential Touch Cleaning
📍 Melbourne