Vossloh Switch Systems Australia Pty Ltd – Epsom VIC

Vossloh is a global rail technology company that has stood for quality, safety, customer orientation and innovative strength for 140 years. With our comprehensive range of rail products and services, we are one of the world market leaders in this field. Vossloh operates in almost 30 countries with over 40 production locations and offers customers worldwide integrated solutions from a single source. In this way, we make an significant contribution to the safe and sustainable mobility of people and the transport of commercial goods. Following our guiding principle of "enabling green mobility", the topic of sustainability is a central component of our corporate strategy and is firmly anchored in our value system. Our goal is to be CO 2 neutral by 2030.

Vossloh employees bring its values of excellence and teamwork to life every day, ensuring the world is transported with confidence.

The opportunity

Reporting to the Customer Service Manager, this role is offered as a 12-month fixed term contract and will play a key role in preparing quotations and tenders, processing customer orders and coordinating with internal teams to ensure products are delivered accurately and on time.

As an onsite role each day, you will work closely with Supply Chain, Engineering, Production and Procurement teams while building strong relationships with customers across a range of rail infrastructure projects.

Key responsibilities

Prepare and coordinate quotations and tender submissions

Review customer specifications, drawings and scope requirements

Liaise with Supply Chain, Engineering and Production regarding pricing, lead times and delivery capability

Process and manage customer sales orders within company systems

Monitor order progress and support on-time delivery outcomes





Communicate professionally with customers regarding quotations, orders and project updates

Maintain accurate records within ERP/CRM systems

Support continuous improvement initiatives across customer service and quotation processes

Prepare reports relating to customer orders, sales activity and delivery performance

About you

You are highly organised, detail-oriented and enjoy working collaboratively across multiple teams. You have strong customer service skills and are confident managing competing priorities in a technical or manufacturing environment.

To be successful, you will ideally have:

Experience in customer service, quotations, estimating or order coordination

Exposure to manufacturing, engineering or technical industries

Ability to interpret technical drawings or specifications

Strong communication and stakeholder management skills

Good commercial awareness and analytical capability

Intermediate Microsoft Office skills, particularly Excel

Experience using ERP or CRM systems (desirable)

What we offer

Competitive salary and job security with a global engineering leader.

A supportive, collaborative workplace committed to safety and innovation.

Ongoing training, development and upskilling opportunities.

The opportunity to contribute to rail infrastructure projects that make a real difference.

A workplace built on the values of Passion, Excellence, Entrepreneurship, Trust & Respect.

Commitment to diversity, inclusion and equal opportunity for all employees.

To be considered, applicants must have the right to work in Australia. Sponsorship is not available.

Vossloh is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

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📌 Customer Service Officer (Bendigo)
🏢 Vossloh Switch Systems Australia
📍 Bendigo