eCollect is a privately owned debt recovery agency based in Melbourne CBD. We've been helping businesses recover outstanding debts for over 25 years and have built a reputation for providing practical advice, outstanding service and strong recovery results.

We have a loyal team with very low staff turnover, with many of our employees having been with us for 10 years or more. We pride ourselves on being a supportive, family-oriented workplace where people are encouraged to take ownership of their work and build long-term careers.

Our clients range from small family businesses through to national organisations across industries including building and construction, childcare, skilled services, medical, fitness, transport and many more.

About the Role

We're looking for an Account Manager who has already built a solid foundation in collections, accounts receivable or credit management and is ready to take the next step in their career.

You'll be responsible for managing your own portfolio of SME clients, working with them to recover outstanding debts while providing outstanding service and practical commercial advice throughout the recovery process.

This role offers genuine ownership of your portfolio. You'll build relationships with clients, negotiate directly with debtors, develop recovery approaches for individual matters and work closely with our experienced team and in-house legal department where required.

If you've been working in collections, credit or accounts receivable for a year or two and you're looking for more responsibility, this is an excellent opportunity to grow your career.

You won't be expected to know everything from day one. We provide ongoing mentoring and training from experienced industry professionals to help you continue developing your skills and confidence.

Key Responsibilities

- Manage your own portfolio of SME collection matters from placement through to resolution.




- Build strong relationships with clients.
- Assess each matter and determine the most appropriate recovery approach.
- Negotiate payment arrangements with debtors.
- Provide updates and practical advice to clients.
- Identify matters that may require legal action.
- Maintain accurate file notes and client records.
- Achieve service, quality and recovery targets.

Skills & Experience

- Approximately 1–3 years' experience in debt collection, credit management, accounts receivable or a similar role.
- Strong communication and negotiation skills.
- Excellent organisational skills and attention to detail.
- Confidence speaking with people over the telephone.
- The ability to manage competing priorities.
- Good computer skills and the ability to learn new systems quickly.
- A positive attitude and genuine desire to build long-term client relationships.
- Previous experience within the debt collection industry will be highly regarded but is not essential if you have experience in credit management, accounts receivable or another transferable role.
- Most importantly, we're looking for someone who is motivated, enjoys working with people and wants to continue building a long-term career.

What We Offer

- Melbourne CBD office close to public transport.
- Friendly and supportive team environment.
- Family-oriented culture with very low staff turnover.
- Ongoing training and mentoring.
- Performance-based bonus with uncapped earning potential.
- Modern in-house collection system developed by our own software team.
- End-of-trip facilities including showers and towels.

Work-from-home opportunities may be available after two years of employment, subject to business needs and individual suitability.

Why Join eCollect?

We're looking for someone who wants more than just another collections role.

If you enjoy building relationships, solving problems and making a genuine difference for your clients, we'd love to hear from you.

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📌 Account Manager - SME Collections (Melbourne)
🏢 eCollect.com.au
📍 Melbourne