As a Field Engineer, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers. You will also perform break fix/software installations and in warranty repairs for a large multinational vendor and receive access to their accredited training, so ideally you would have come from an IT background or have a positive understanding of IT concepts. This specific role is based in Sydney (Rhodes) supporting users across Australia.

- You will bring
- Our preferred candidate must have previous experience in a similar role, with a high-level technical proficiency in the service of client products. The candidate must have knowledge in IOS and M S software/configuration/ installation, and multiple years’ experience.
- Successful candidates must demonstrate strong customer service focus,



a can-do attitude and ability to build client relationships
- You will be a clear communicator, and have a demonstrated attention to detail, and ability to manage/follow processes
- Maintain a high degree of professionalism in actions, demeanor
- Understanding of KPI’s and Service level agreements
- Willingness to work flexible hours based on client requirements

Key Qualifications

Experience in the following areas would be highly desirable

- Experience providing troubleshooting and accurately documenting all incidents & problems
- Working to achieve team-wide service levels for product support and issue resolution
- Offering an excellent level of customer service always
- Generally, 1-2years’ experience in area of responsibility

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📌 Technical Field Engineer (City of Sydney)
🏢 Unisys
📍 City of Sydney