TLC Healthcare is seeking an experienced and customer-focusedMedical Receptionist to join our Primary Care team. This role is key to ensuring the smooth day-to-day operation of our medical centre while delivering a welcoming and professional experience to patients, families, and visitors.

- Location: Various locations across the Donvale and Noble Park
- Job Type: Full-time

At TLC Healthcare, we are proud to be leaders in innovative and integrated healthcare, guided by our values of Respect, Accountability, Excellence, Collaboration, Integrity, and Innovation .

About TLC Medical Centres

At TLCMedical Centres, we’re committed to providing exceptional healthcare services to our community. With a focus on compassionate care and professional excellence,doctorsand healthcare professionals offer a wide range of medical services tailored to meet the diverse needs of our patients. Fromgeneral practitioner medicine to specialist treatments, we strive to ensure the health and wellbeing of every individual who walks through the door.

About the Role

As a Senior Medical Receptionist, you will be one of the first points of contact for patients and play a vital role in supporting clinical and administrative operations. Reporting to the RegionalManager , you will provide high-quality administrative support while ensuring exceptional customer service in a fast-paced healthcare environment.

Key Responsibilities

- Greet and assist patients, visitors, and stakeholders at reception
- Manage incoming calls, appointments, calendars, and correspondence
- Support appointment bookings
- Maintain accurate and confidential patient and administrative records
- Deliver consistently high standards of customer service to patients and staff
- Contribute to quality improvement and accreditation requirements
- Participate in meetings and support team-based workflows

About You

You will be a reliable, organised, and compassionate administrator who thrives in a patient-facing environment.





You will bring:

- Experience in medical reception, administration, or a similar healthcare role
- 2-3 years of experience with Best Practice
- Experience with NDIS, Support at Home and Workcover invoicing is highly desirable
- Experience in Allied Health billings
- Strong customer service and communication skills (written and verbal)
- Excellent organisation skills and attention to detail
- Ability to manage competing priorities in a busy environment
- Strong computer literacy (MS Office and clinical / booking systems)
- A professional approach to confidentiality and sensitive information
- A positive, team-oriented attitude and commitment to service excellence

Skills/Requirements

- A customer-focused approach with excellent interpersonal skills
- Solid administration and time management capabilities
- NDIS Check (includes Police Clearance)
- Must have a current valid Driver's License
- Eligibility to work in Australia

What you’ll get

- Program of employee and wellbeing initiatives
- Exclusive access to TLC Employee Shopping Portal
- Employee Assistance Program
- Ongoing leadership development and coachingDiscounted health insurance
- Free gym membership
- Novated leasing

Why Join TLC Healthcare?

- Work within a values-driven healthcare organisation
- Be part of a supportive and collaborative medical team
- Make a genuine difference in patient experience every day
- Ongoing learning, development, and quality improvement focus

We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.

Our culture is based on a supportive team environment where people thrive and achieve their best professionally.

TLC Healthcare encourage all people of different backgrounds to apply.

As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.

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📌 Medical Receptionist (Melbourne)
🏢 TLC Medical Centres
📍 Melbourne