Case Manager - Private Rental Assistance Program (PRAP) Plus

Haven Home Protected (HHS) is a purpose-driven, for-purpose, community housing provider committed to ending housing insecurity and advancing housing justice across Victoria. We centre the voices and lived experience of the people we support, working alongside our clients to deliver services that are respectful, inclusive, and responsive.

We deliver homelessness intake and referral services, integrated housing and support services encompassing Social and Affordable housing, Specialist Disability Accommodation (SDA), Transitional Housing Management (THM), and property services. We have four (5) main office locations – Bendigo (registered Head Office), Preston, Epping, Mildura and Geelong.

Summary:

Therolewillsupportprivaterentaltenancies atriskviaearlyinterventionandassistthosewhohavecapacityto sustain private rental to enter the market. They will do this by providing targeted preventative programs, generating access to housing opportunities and understanding the dynamics of the local private rental housing market andidentifyingopportunities for at risk households.

Responsibilities:

ClientService

- Maintainaclientcaseloadinlinewithfundingandprogramguidelines.
- Supporteachclientwiththedevelopmentofatailoredcaseplan,usingaclient-centredframework
- Educateandsupportclientswithprivaterentalapplicationsaswellasconnectiontoutilitiesand
- Services.

StakeholderEngagement

- Buildlinkswithinthelocalrealestatesectortoenableadvocacyforprospectiverentersandearlyintervention with households at risk.
- Developworkingrelationshipswithandlinkclientstoappropriatecommunityserviceproviders
- Activelyparticipateinexistingcollaborativearrangementswithinthesector.

AdhereToPoliciesandProcedures

- Maintainaccurate,professionalandappropriateclientrecords,casenotes,



case plans and other documentation
- ComplywithlegislativerequirementsandworkwithinHHSpolicies,proceduresandpracticeframeworks

Teamwork

- Attendandactivelyparticipateinteammeetings,peerandindividualsupervisionsessions.

Activelycontributetotheteamthroughcollegialsupportandassistanceasrequired.

Key Selection Criteria

Alignment with HHS’s Vision, Values, and Impactprinciples.

- Solidunderstandingofcausesandbarrierstoprivaterentalfacedbyhomelessnessoratriskof Homelessness
- Asoundknowledgeofhousingoptionsandwhatisrequiredtoaccessprivaterentalhousing.
- Excellentcommunication,interpersonalandnegotiationskills,includingdemonstratedsensitivitytocultural awareness and needs of clients.
- Experiencestrictlyadheringtoestablishedguidelines,policiesandprocedures
- Demonstratedunderstandingoftheimportanceofconfidentialityandprivacy
- KnowledgeofCustomerRelationshipManagementdatabases

Safety Screening Requirements

- Victorian Driver’s Licence.
- National Police Check.
- Working with Children Check.

Travel Requirements

This role may require some travel.

This role involves direct client andcommunity-basedwork, including outreach and lone working in unfamiliar environments. Employees may support individuals experiencing trauma, mental health issues, family violence, or significant psychosocial stressors, and may be exposed to emotionally challenging situations and, on occasion, distressed, agitated, aggressive, or violent behaviours. The role requires emotional resilience, sound judgement, and the consistent application of trauma informed andself-carepractices. The organisation actively manages psychosocial and safety risks through risk assessment and planning, supervision, workload monitoring, safety protocols, check in procedures, training, managerial support, and access to employeewellbeing supports.

#J-18808-Ljbffr

📌 Case Manager - Private Rental Assistance Program (PRAP) Plus (Greater Bendigo City)
🏢 Haven; Home, Safe
📍 Greater Bendigo City