Zagame's House is one of Melbourne's top inner-city boutique hotels (as voted by TripAdvisor users), and we're looking for professional & quirky individuals like you to join our growing family!

We're a 97 room boutique hotel, located in the cultural and bustling hub of Lygon Street, Carlton. We're a quick walk from the CBD and provide a personalised Melbourne experience, with a stylish, edgy design. We pride ourselves in providing the ultimate in contemporary comforts for guests to rest, play, indulge and inspire: Zagame Bros Coffee Co (bustling cafe 7 days), Lord Lygon Restaurant & Bar, state-of-the-art conference facilities, a bespoke concierge service... and more!

Our goal? To make sure every living being to come through our doors is treated like our Family.

We have created a team that is uniquely different but complements each other beautifully. It's all about us sharing a vision, being united in creating an experience that is second to none and delivering memorable moments.

We put H.E.A.R.T. into everything we do

H ome: Zagame's rich heritage is synonymous with hospitality. Warm and generous, we embrace our guests and treat them like family.

E ngaging: We're here to create memorable experiences for our guests and visitors. Vacations, events, celebrations and more... whatever we do, we deliver with wow!

A rtistic: Vibrant, passionate and playful, we're here to push the boundaries. We have a creative soul and love to surprise and inspire.

R elaxed: We are open minded, easy-going and non-judgmental. Through our personal touches and pampering, our guests feel chill, comfortable and cared for.

T aste: Stunning interiors, local produce, delicious wine offerings... all must be 'Zagame-worthy'. It's about instilling wow into everything we do.





Our environment is collaborative

We thrive on learning new techniques and having fun

Each member of the team has the opportunity to achieve daily goals

Our workplace is beautifully presented, and we have the right tools to do the job

Our teams have a work life balance

We have a Reward and Recognition program that works

Our core values are based on the belief that our team members should engage in being attentive, thoughtful, accountable and gutsy in everything that they do.

The Zagame's House Duty Manager leads the operational duties of the front desk and assists each Department Head as an operations leader accross multiple departments to ensure a seamless guest experience and safe and productive work setting is maintained accross the the entire property.

The successful applicant will:

Lead the vision and values of Zagame's House guest experiences

Work closely with the Rooms Division Manager, Front Office, Housekeeping, and F&B; teams to deliver and maintain exceptional service standards and guest experiences

Actively contribute to hotel targets and objectives

Be pro- active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards

Be able to roll sleeves up and get the job done - no matter what it takes





Be a juggler - you will have many balls in the air at a time or wine glasses in F&B;

Have an appreciation of the unique, the different, and the 'out of the box' (We don't believe there is a box)!

Question the 'norm' naturally and always look for ways to improve and do things differently

Have excellent attention to detail

Appreciate being at an award-winning hotel and is happy to do whatever it takes to stay there

Seems like a valuable fit so far. Do the following also sound like you?

An infectious smile and approachable friendliness

Leadership and personnel management skills

Strong communication, "we do!" attitude, reliable and level-headed

Initiative driven and believes there is no box

Able to work autonomously and as part of a team

Role reports to the Rooms Division Manager

As our venue operates 24 hours a day, 365 days a year, applicants must have fully flexible open availability across all 7 days of the week, including weekends, nights, and public holidays

(Full Job Description available in interview process if successful)

PERKS:

- Awesome city fringe location, yet part of the culture of Lygon Street and Carlton
- Parking in office available as part of the Management team
- Rewards & Recognition

EXPERIENCE:

- Minimum 3+ years operational experience in front office department experience essential.
- Experience in Hotel Management software (MEWS PMS a bonus) and Point of Sale software.
- Reservations experience is a bonus

EDUCATION:

- Somewhat tech-savvy - basic computer knowledge and experience with MS office, Point of Sales, Inventory and store programs
- Attainment of the necessary Responsible Service of Alcohol (RSA) Certificate.

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📌 Duty Manager (Melbourne)
🏢 Zagames
📍 Melbourne