Store Incharge (Townsville)

Store Incharge (Townsville)

06 Aug
|
Creative developers
|
Townsville

06 Aug

Creative developers

Townsville

Goodyear Autocare is a trusted one-stop shop for tyres, wheels, mechanical servicing and automotive support. Since launching in Australia, the Goodyear Autocare network has combined local customer service with the strength, systems and reputation of a leading international tyre brand. We are looking for a motivated Truck Service Fitter who wants to build a strong career in commercial tyres and be part of a growing, customer-focused team.

About Goodyear Autocare

Goodyear Autocare is a trusted one-stop shop for tyres, wheels, mechanical servicing and automotive support. Since launching in Australia, the Goodyear Autocare network has combined local customer service with the strength, systems and reputation of a leading international tyre brand. We are looking for a motivated Truck Service Fitter who wants to build a strong career in commercial tyres and be part of a growing, customer-focused team.

About the Role

We are seeking a reliable, hands-on Store In-charge to lead day-to-day operations, support commercial, fleet and retail customers, and drive profitable store growth. This role suits someone who enjoys practical work, takes pride in quality workmanship, communicates confidently with customers, and can lead a team while actively winning new business and strengthening customer relationships.

The successful candidate will support truck, light commercial and passenger tyre fitting, puncture repairs, wheel balancing, on-site customer service, yard visits and callouts, while ensuring jobs are completed safely, efficiently and to a high standard. You will play an important role in keeping customers’ vehicles secure, compliant and back on the road quickly.

What We Are Looking For

- A professional salesperson with a strong commitment to customer service.
- People management, coaching and development
- Effective inventory control and stock take experience (conducted monthly)
- The desire to achieve over and above-pre-set goals and K.P.I’s
- A strong motivation to grow sales, improve profitability and benefit from store success.
- Confidence to market the store locally, cold call prospective customers and build relationships within the community.
- Bring new ideas forward with displays, promotions and events at your store
- Tasks & responsibilities:
- Driving sales and customer service




- Understand various brands and recommend the right tire as per the customer's needs
- Removing and replacing tyres
- Diagnosing tire damage & wear
- Diagnosing wheel balance problems and balancing wheels
- Performing puncture repairs conforming torelevant standards
- Providing a high standard of customer service in a professionally presented environment.
- Team management
- Good knowledge of commercial tyre work, tyre wear, tyre damage and safe fitting practices.
- Ability to work safely, follow procedures and comply with OH&S; requirements at our workshop and customer sites.
- Strong reliability, punctuality and willingness to assist with callouts and occasional weekend work.
- Confidence to work unsupervised, solve practical problems and make sound decisions on site.
- A positive attitude, strong customer service mindset and ability to work well with our team.
- Physical fitness and ability to perform hands-on tyre fitting work in a safe and professional manner.

Key Tasks and Responsibilities

- Driving sales and customer service
- Understand various brands and recommend the right tire as per the customer's needs
- Removing and replacing tyres
- Diagnosing tire damage & wear
- Diagnosing wheel balance problems and balancing wheels
- Performing puncture repairs conforming torelevant standards
- Providing a high standard of customer service in a professionally presented environment.
- Team management
- Good knowledge of commercial tyre work, tyre wear, tyre damage and safe fitting practices.
- Ability to work safely, follow procedures and comply with OH&S; requirements at our workshop and customer sites.
- Strong reliability, punctuality and willingness to assist with callouts and occasional weekend work.
- Confidence to work unsupervised, solve practical problems and make sound decisions on site.
- A positive attitude,



strong customer service mindset and ability to work well with our team.
- Physical fitness and ability to perform hands-on tyre fitting work in a safe and professional manner.

Key Performance Indicators

Performance in this role will be measured against clear, practical KPIs that support safety, customer service, productivity, team leadership, sales growth and quality workmanship.

KPIs should be reviewed monthly and adjusted depending on store size, local market conditions and agreed commercial targets. The Store Incharge will be expected to balance sales growth, customer retention, operational standards, safety and team leadership.

Safety and compliance

Follow all OH&S; procedures, complete work safely, and maintain zero avoidable safety incidents.

Job completion

Complete allocated tyre fitting, repair, balancing and onsite jobs accurately and within agreed timeframes.

Customer service

Maintain professional communication with customers, provide clear recommendations and support repeat business.

Quality of workmanship

Ensure tyre fitting, repairs and inspections are completed to company and industry standards with minimal rework.

Business Growth

Build more profitable store based accounts and manage their service standards

Fleet inspections

Record tyre condition, tread depth, pressure concerns and replacement recommendations accurately during yard visits.

Team contribution

Support workshop operations, assist team members and contribute to a positive, productive work environment.

Why Join Us?

- Be part of a recognised national automotive and tyre brand.
- Work with a supportive, hands-on team that values safety, service and practical skills.
- Opportunity to grow your commercial tyre and fleet service experience.
- Ongoing training and development.
- Encourage entrepreneurship and business ownership
- Potential to benefit from business growth and profit-share opportunities.
- Staff discounts on tyres, wheels and automotive services for you, family and friends.

Culture and Career Opportunity

Our culture is built on safety, teamwork, reliability and customer care. We look out for each other, take pride in our work and support people who want to develop their skills and take ownership of their role.

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📌 Store Incharge (Townsville)
🏢 Creative developers
📍 Townsville

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