Job Ref 53049

Job Title Duty Manager

Job Type Full time

Location: Centra Forster St.

Salary On Application

Closing Date For Applications

Main purpose of the role:

Ensure the store operates efficiently and effectively and provide our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To deliver on key store targets (sales and profitability) through effective management of people and operations.

Main duties:

- Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based;
- Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager;
- Implement planograms correctly and ensure the correct range is in place in store;
- Merchandise and present the store to the highest standard;
- Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace;
- Ability to develop and promote good communication between employees and management in a safe,



respectful and inclusive environment;
- Support Store Manager in the development and training of the team and in ensuring the smooth running of the store;
- Manage employee performance, giving regular feedback, recognition and encouragement;
- Deal with all customer queries efficiently, professionally and consistent with store policy;
- Understand achieving margins in all departments;
- Engage with current initiatives and embrace new ways of working;

Ideal Candidate Will Have/be Minimum 2 years€,, experience in a management position

- Good knowledge of Microsoft Office (Excel, Word);
- Experience balancing cash/tills;
- Excellent communication skills;
- Good delegation skills;
- Highly driven with a strong work ethic;
- An understanding of how to achieve KPIs and targets;
- Commerciality and brand awareness;
- Passion for grocery retail;
- Thrive in a fast-paced working environment.

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📌 Duty Manager (Newcastle City Council)
🏢 Centra
📍 Newcastle City Council