Hunter Valley Stays is the No.1 Short Stay Accommodation and Property Management company in the Hunter Valley. Based centrally in Pokolbin, we manage a premium portfolio of properties across Wine Country, delivering exceptional guest experiences and outstanding results for our property owners. We are deeply woven into Valley's visitor experience and provide overnight visitors excellence in short term accommodation and service. As we continue to grow, we're looking for a versatile, detail-oriented professional to join our tight-knit team to be part of the team that delivers on promiseto our valued reputation.

About Us

Hunter Valley Stays is the No.1 Short Stay Accommodation and Property Management company in the Hunter Valley. Based centrally in Pokolbin, we manage a premium portfolio of properties across Wine Country, delivering exceptional guest experiences and outstanding results for our property owners. We are deeply woven into Valley's visitor experience and provide overnight visitors excellence in short term accommodation and service. As we continue to grow, we're looking for a versatile, detail-oriented professional to join our tight-knit team to be part of the team that delivers on promiseto our valued reputation.

About the Role

Reporting to the Owner, GM and Accounts/Reservations Manager, this is a fantastic opportunity for an organised, trustworthy, and adaptable professional to join Hunter Valley Stays in a genuinely varied role. You'll spend the majority of your time supporting our Accountant with day-to-day bookkeeping. In this role you will also being trained across our reservations system so you can step in on the bookings desk when the team needs an extra pair of hands. Therefore reservation and bookings experience would be highly regarded.

This dual skill set makes you a valued, flexible member of our proactive team with variety in your week and genuine scope to grow your skills across finance, reservation and customer service.





Note: hours and the bookkeeping/reservations split can flex depending on business needs and your strengths we'll shape this together with the right candidate. Mostly Monday to Wednesday.

Training will be provided across both functions, with an initial induction period before settling into your ongoing regular hours.

Key Responsibilities

Bookkeeping (primary focus)

- Accounts Payable -processing supplier invoices and making payments

- Accounts Receivable - issuing invoices

- Bank reconciliations - matching internal records against statements and resolving discrepancies

- Assisting with payroll processing

Reservations (secondary focus, on an as-needed basis)

- First point of contact for accommodation enquiries and bookings

- End-to-end management of the booking process for guests and the business

- Delivering eloquent and thoughtful 5-star customer service across phone and email

- Using our property management and booking systems (training provided)

- Stepping in to cover reservations shifts during busy periods, leave, or as required

Skills & Experience We're Looking For

- 2–3 years' experience in a finance, bookkeeping, or administrative role

- Experience with Xero Highly regarded

- Excellent, we repeat, excellent attention to detail - able to spot errors or discrepancies in figures and records

- A methodical, thorough, and organised approach to your work

- Trustworthy and discreet in handling sensitive financial and personal information

- Excellent written and verbal communication skills

- Solid time management skills and the ability to meet deadlines

- Reservations, hospitality, or guest services experience highly regarded but not essential — full training provided

- Knowledge of the Hunter Valley region and its tourism offerings is a bonus

- A true team player who is willing to pitch in wherever needed and bring positiveenergy to any task

- Clear and concise client service communication

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📌 Bookkeeping Assistant & Reservation Support (Pokolbin)
🏢 Hunter Valley Stays
📍 Pokolbin