Join a team that's raising the standard in fencing.
At Make Fencing, we're not just building fences—we're building a reputation for quality workmanship, exceptional customer service and industry-leading systems.
Due to continued growth, we're looking for an experienced Sales and Admin Guru to join our team in Lilydale. If you enjoy solving problems, building relationships with clients and preparing accurate quotations, we'd love to hear from you.
About the Role
This is a rapid-paced, mainly office-based role where you'll manage enquiries from initial contact through to quotation and follow-up.
Working alongside our operations and installation teams, you'll ensure every client receives an outstanding experience while helping convert opportunities into booked projects.
Your main responsibilities will include:
- Preparing accurate fencing quotations
- Reviewing plans, measurements and site information
- Responding to email and website enquiries
- Speaking with clients to understand their requirements
- Following up quotations and converting opportunities into sales
- Maintaining accurate CRM and sales records
- Liaising with suppliers regarding products and pricing
- Working with the scheduling and operations team to ensure smooth project handover
- Identifying upsell opportunities
- Assisting with the continuous improvement of quoting systems, workflows and internal procedures
- Looking for smarter, more efficient ways to complete tasks and improve the customer experience
About You
We're looking for someone who enjoys both the technical and customer service side of sales.
You’ll ideally have:
- Experience preparing quotations or estimates
- Excellent written and verbal communication skills
- Strong attention to detail
- Confidence working with plans and measurements
- Excellent computer skills
- The ability to prioritise multiple jobs simultaneously
- A positive attitude and strong work ethic
- The ability to work independently while contributing to a team
- A commitment to providing outstanding customer service
- A genuine interest in technology, automation and AI tools, with the ability to identify opportunities to improve efficiency and bring fresh ideas to the business. You don't need to be an AI expert—we're looking for someone who enjoys learning new technology and finding smarter ways of working.
Highly Regarded
- Experience within fencing, landscaping, construction or the building industry
- Previous estimating experience
- Experience using CRM or job management software
- Ability to interpret architectural or site plans
- Experience using AI tools such as ChatGPT, Microsoft Copilot, Claude or similar to improve productivity and streamline administrative tasks
What We Offer
- Market-competitive salary based on experience
- Stable, full time position
- Supportive family‑owned business
- Ongoing training and career development
- A workplace that embraces innovation and welcomes new ideas
- Great team culture where your ideas are genuinely valued and implemented
Why Join Make Fencing?
We pride ourselves on delivering quality workmanship while creating an outstanding customer experience from the first phone call through to project completion.
We're continually investing in better systems, technology and processes to stay ahead of the industry. We encourage our team to challenge the status quo, think creatively and bring forward ideas that make life easier for both our clients and our staff. If you're someone who enjoys improving processes, embracing new technology and making a real impact, you'll fit right in.
Salary
Competitive salary package based on experience.
#J-18808-Ljbffr
📌 Sales and Administration (Melbourne)
🏢 MAKE Fencing
📍 Melbourne
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