Institute of Public Administration – Melbourne VIC

IPAA Victoria is looking for a highly motivated and service-oriented Membership Coordinator to support and strengthen relationships with our members. This is an excellent opportunity to be involved in a purpose-driven, not for profit that empowers and celebrates the public sector in Victoria. Work close to some of the most senior members of the Victorian public sector, and get involved in our events

About the business

IPAA Victoria is the peak skilled association for the public purpose sector. We connect, empower, and celebrate Victoria’s public purpose sector with innovative professional development programs,thought leadershipevents, networking opportunities and leadership awards. We represent the interests of all levels of government and sections of tertiary education, not-for-profit, business and community sectors. We are guided by our values of innovation, inclusivity and safety, connection, integrity, and excellence.

About you

- You enjoy building trusted relationships with members and helping them get the most value from their membership.
- You thrive as part of a small team and enjoy helping others while role modelling IPAA Victoria’s values.
- You take the initiative to solve problems, improve processes and support a positive member experience.
- You are passionate about working with and for Victoria’s public purpose sector.
- You communicate clearly and professionally with internal teams, member contacts and external stakeholders.
- You are comfortable working with data, reports and spreadsheets to identify insights,



track benefit usage and support decision making.
- You are highly organised, detail-focused and confident maintaining accurate records, CRM data and membership financial information.

About the position

- Responding to organisational member queries about membership, and membership benefits.
- Supporting key member contacts to maximise use of membership benefits, including professional development program vouchers and participation opportunities.
- Maintaining accurate and up-to-date membership records, CRM data, renewal information and membership financial status records.
- Coordinating membership renewal invoicing processes for small to medium organisational members.
- Preparing membership activity reports, including voucher usage, program participation, upcoming programs and relevant engagement insights.
- Sharing member intelligence and engagement insights with the Program Delivery and Marketing and Communications teams.
- Collaborating across IPAA Victoria to ensure a seamless and responsive member experience.
- Contributing to business process documentation, continuous improvement and reporting for senior stakeholders and the Board.
- Attending events and activities to engage with current and prospective members as required.

For more information about this position, please contact Darren Bloomfield ***********@vic.ipaa.org.au

Applications will be accepted until close of business on Thursday 29 July 2026.

Thank you for taking the time to apply for the Membership Coordinator position. Due to time constraints, only shortlisted candidates will be notified.

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📌 Membership Coordinator (Melbourne)
🏢 Institute of Public Administration
📍 Melbourne