This position is suited to a person with CRICOS and Counselling experience. The position is to support administration and student services as Alfa College grows.

The successful candidate will be a team player and:

- Aware of handling sensitive information
- Present in a business-like manner.
- Adaptable and pro-active
- Have good verbal and written communication skills.
- Well organized
- Focused on the experience of our students.
- Experience working with Axcelerate platforms.
- Advanced Microsoft office skills
- Strong attention to detail is a must.
- Minimum 12 months experience in an office environment
- Experience in an international education environment, especially in an RTO, would be an advantage.
- Fluency in a second language is not essential but highly regarded.

Student Service Tasks and Duties:

- Respond to inquiries from prospective international students and education agents in a skilled and effective manner.
- Coordinate student admission documents received from education agents and international students.
- Maintain all the data entries on the Student Management System
- Handling office tasks




- Providing scheduling support by booking appointments and preventing scheduling conflicts
- Screening phone calls and taking messages.
- Sign in, greet and assist visitors.
- Maintain polite and qualified communication via phone, e-mail and mail.
- Help maintain student attendance records and files.
- Assist with enrolments, USIs and Student ID's
- Identify and report continuous process improvements.
- Assist students as required.
- Assist the campus manager as required.
- Orientation support
- Support trainers Ordering and restocking stationery, uniforms and office supplies.
- Monitor and report student tuition fees.
- Admission Support

Academic Support Tasks and Duties:

- Updated the student's result to Axcelerate
- Monitoring student's course progress.
- Send warning letters each term and inform Admission team if enrolment need to cancel.
- Work with Academic Manager and support the assessment upload task.
- Process certificates or Statement for the student.

Finance Support Tasks and Duties:

- Record the student's payment.
- Monitoring outstanding payment and contact students.

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📌 Student Service & Admin Support Officer (Geelong)
🏢 ALFA College
📍 Geelong