Case Manager - Homeless Case Coordination Program

Organisational Overview Haven Home Safe (HHS) is a purpose-driven, for-purpose, community housing provider committed to ending housing insecurity and advancing housing justice across Victoria. We centre the voices and lived experience of the people we support, working alongside our clients to deliver services that are respectful, inclusive, and responsive.

We deliver homelessness intake and referral services, integrated housing and support services encompassing Social and Affordable housing, Specialist Disability Accommodation (SDA), Transitional Housing Management (THM), and property services.

We have four (4) main office locations – Bendigo (registered Head Office), Preston, Mildura and Geelong.

Our Values HHS is guided by four core values: Inclusion and Belonging, Collective Impact, Empowering Leadership, andChanging Lives. We are deeply committed to our collective impact, demonstrated through our ESG ImpactFramework and commitment to First Nations Peoples through our Reconciliation Action Plan.

Role Purpose The Homeless Case Coordination Program aims to achieve long-term housing, employment, education, health, andwellbeing outcomes for people who are experiencing homelessness or at risk of homelessness, as well as to assistindividuals and families in housing crisis to establish and/or maintain appropriate, secure, and sustainable housingincluding assistance to secure long-term housing through the provision of support, to people in THM properties.

Primary Responsibilities

- Undertake appropriate assessment, planning and review procedures with each client
- Deliver comprehensive support to clients to navigate complex systems, improve their capacity to obtain adequate accommodation,



and/or address their broader housing and wellbeing needs.
- Work closely with clients to develop personalised case plans to coordinate access to housing, healthcare, wellbeing and therapeutic services.

Key Selection Criteria

Alignment with HHS’s Vision, Values, and Impact principles.

- Demonstrated experience working within a agile community service setting that provides responsiveservicing to clients
- Experience working in a case management framework
- An understanding of the behaviours of people who are undergoing significant personal crisis and therange of presentations that may be part of that
- Excellent communication, interpersonal and negotiation skills, including demonstrated sensitivity tocultural awareness and needs of clients

Desirable Formal qualification in Community Services, Social Work, Social Sciences or equivalent

Safety Screening Requirements

- Victorian Driver’s Licence.
- National Police Check.
- Working with Children Check.

This role may require travel.

This role involves direct client and community based work, including outreach and lone working in unfamiliar environments. Employees may support individuals experiencing trauma, mental health issues, family violence, or significant psychosocial stressors, and may be exposed to emotionally challenging situations and, on occasion, distressed, agitated, aggressive, or violent behaviours. The role requires emotional resilience, sound judgement, and the consistent application of trauma informed and self care practices.

The organisation actively manages psychosocial and safety risks through risk assessment and planning, supervision, workload monitoring, safety protocols, check in procedures, training, managerial support, and access to employee wellbeing supports.

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📌 Case Manager - Homeless Case Coordination Program (Greater Bendigo City)
🏢 Haven; Home, Safe
📍 Greater Bendigo City