Our client is a well‑established organisation recognised for delivering high‑quality solutions to customers across the South Eastern Suburbs. As part of their continued growth, they are seeking a Service Technician to join their Melbourne team and provide expert technical support, strategic service delivery, and premium client experience.

About the Role

This role sits at the intersection of technical capability and professional client engagement. You will manage the performance, reliability, and optimisation of equipment across a defined customer portfolio, ensuring operational continuity and delivering insights that support business outcomes. With a strong emphasis on communication, service quality, and stakeholder management, you’ll act as a trusted technical advisor to both customers and internal teams.

Key Responsibilities

- Conduct diagnostics, scheduled service, and system assessments to ensure optimal functionality.
- Provide qualified updates, manage expectations, and deliver seamless service experience.
- Identify issues, develop solutions,



and implement corrective actions with minimal disruption.
- Prepare clear documentation and communicate technical findings to stakeholders.
- Recommend improvements that enhance equipment performance and customer outcomes.

About You

- Experience in a technical service, field support, or equipment‑focused environment
- Strong analytical capability and structured problem‑solving approach
- Professional communication style with a customer‑centric mindset
- Ability to work autonomously while maintaining high standards of delivery
- Organised, reliable, and committed to continuous improvement

What's on Offer

- A respected national brand with strong commercial presence
- Professional development and ongoing technical upskilling
- Autonomy, variety, and meaningful client interaction
- Competitive remuneration and long‑term career pathways

#J-18808-Ljbffr

📌 Service Technician (City of Monash)
🏢 Programmed GO
📍 City of Monash