ADRA Australia
Op Shop Operations Facilitator

Commitment: Full Time - Maximum term (2 years)

Location : Victoria

About the role

ADRA Australia is seeking an experienced and organised Op Shop Operations Facilitator to strengthen and

support ADRA’s network of Op Shops across Australia.

This field-based role is designed to directly support the performance and day-to-day operations of ADRA's

Op Shop network, ensuring strong team support and leadership, excellent customer and donor experience,

and efficient store operations aligned with ADRA's mission and values.

The Op Shop Operations Facilitator works closely with Op Shop Managers, volunteers, and relevant support

teams to strengthen store operations, support implementation of Head Office initiatives, monitor

performance, and identify practical improvement opportunities across the network.

The role also contributes to stronger social, financial, and environmental outcomes by helping Op Shops

operate effectively, build local community connection, increase donation value, and support the circular

economy through sustainable retail practices.

The successful applicant must have the legal right to live and work in Australia at the time of application.

The Job Description for the role and the Employment Application Form are included at the end of this

document.

About ADRA Australia

The Adventist Development and Relief Agency (ADRA) is the official humanitarian agency of the Seventh-day

Adventist Church. As part of the global ADRA network which reaches into more than 120 countries, we are

motivated by our faith, to enable people and communities in Australia, New Zealand, the South Pacific, Asia

and Africa to improve their health and livelihoods and assist people to prepare for and recover from disasters

around the world.

ADRA Australia holds full accreditation with the Australian Government Department of Foreign Affairs and

Trade (DFAT) and is a member of the Australian Council for International Development (ACFID) and the

Australian Council for Social Services (ACOSS).

Connected - working collaboratively for the best outcome for those living in poverty or distress.

Courageous - persevering through challenging situations.

Compassionate – empathising with the communities we work with and with each other.

About the National Programs Team

The Op Shop Operations Facilitator is appointed by the ADRA Australia ADCOM and reports to the Op Shop

Development Manager.

ADRIAN Development and Relief Agency Australia Ltd

ADRA Australia ABN

Street Address 146 Fox Valley Rd, Wahroonga NSW 2076 Phone Web

Postal Address PO Box 129, Wahroonga NSW 2076 Toll Free ***

The National Programs team works collaboratively with the following teams:

- Emergency Management
- Finance/IT
- International Programs
- People and Culture

- Supporter Engagement

Selection Criteria

Essential

1. Commitment to the purpose of ADRA, and to the achievement of our overall strategy and priorities

with demonstration of our ADRA values and desired team culture lived out in all aspects of work

practise.

2. Willingness to work within a Christian ethos with conduct that is respectful of the beliefs and practices

of the Seventh-day Adventist Church when in the workplace or otherwise representing ADRA

Australia.

3. A related diploma/degree with considerable experience in retail leadership, multi-site operations, or

field-based support roles.

4. Demonstrated ability to support and lead managers, staff, and volunteers in store operations, team

performance, and service delivery.

5. Strong interpersonal and communication skills with the ability to build effective relationships with

diverse people and communities.

6. Experience supporting recruitment, onboarding, training, engagement,



and retention of staff and/or

volunteers.

7. Proven ability to work independently, manage competing priorities, and identify practical

improvement opportunities.

8. Practical experience using data management systems and reporting to monitor store performance

and compliance.

9. Ability and willingness to travel regularly across a network of locations.

10. Demonstrated commitment to health, safety, operational procedures, and organisational compliance.

Desirable

1. Experience in the not-for-profit or social enterprise sector.

2. Knowledge of compliance frameworks relevant to retail or community enterprises.

3. Previous experience supporting dispersed teams across multiple sites.

4. Understanding of the circular economy and its role in community impact.

Key Competencies

- Deciding and Initiating Action

Takes responsibility for actions, projects and people; shows initiative and works under own direction;

makes prompt, clear decisions that may involve tough choices or considered risks.

- Leading and Supervising

Provides others with a clear direction; sets appropriate standards of behaviour; delegates work

appropriately and fairly; motivates and empowers others; recruits staff of a high calibre and provides

development opportunities and coaching.

- Working with People

Demonstrates an interest in and understanding of others; adapts to the team and builds team spirit;

listens, supports and cares for others; consults and shares information; recognises and rewards the

contribution of others.

- Relating and Networking

Establishes good relationships with colleagues and external contacts; relates well to people and

levels; builds wide and effective networks; uses appropriate humour and warmth to strengthen

relationships.

- Applying Expertise and Technology

Applies specialist and detailed technical expertise; develops job knowledge and expertise through

continual professional development; shares expertise with others; uses technology effectively to

achieve work objectives; understands different organisational departments and functions.

- Planning and Organising

Sets clearly defined objectives; plans activities and projects well in advance; takes account of possible

changing circumstances; manages time effectively; identifies and organises resources and systems

to support efficient store and network operations.

ADRA Australia
Candidate Information Pack – Op Shop Operational Facilitator

- Other Requirements

Commitment to abide by the ADRA Australia Code of Conduct and organisational policies and procedures.

Copies of relevant policies are available on request.

ADRA takes the prevention of sexual misconduct, harassment and child protection seriously and screens

applicants for suitability. The successful applicant will be required to obtain a police check for each country in

which the individual has lived for 12 months or longer over the last five years, and for the individual’s country

of citizenship (including dual citizenship holders). The successful applicant will need to provide their consent

to a criminal record check. ADRA recognises that in limited instances it may prove impossible to obtain a

reliable criminal record check. In such circumstances a statutory declaration outlining efforts made to obtain





a foreign police check and disclosing any charges and spent convictions may be accepted.

Applicants will be requested to disclose whether or not they have had a substantiated Sexual Exploitation

Abuse or Harassment claim of any nature made against them in Australia or overseas. This is included in the

Job Application Form.

Final applicants will be screened against the ADSAFE* database as well. ADSAFE’s check is to ensure no

substantiated or outstanding investigations or allegations are attributed to an applicant within the Seventh-

day Adventist Church system in the South Pacific.

ADRA Australia is an inclusive and Equal Employment Prospect (EEO) employer.

The appointing body reserves the right to fill this position at its discretion and to close applications early.

See Job Description and Employment application forms following.

ADRA Australia

Candidate Information Pack – Op Shop Operational Facilitator

Position Title: Op Shop Operations Facilitator - VIC Full / Part Time: Full Time - Maximum term (2 years)

Connected Department: National Programs

Revised Date: July 2026

Courageous Reports To: Op Shop Development Manager

Compassionate Team Supervision: ADRA Op Shop Managers

Purpose of Position : A basic statement that describes the intent of the position.

The Op Shop Operations Facilitator provides direct operational support for ADRA’s op shops across Australia. The role involves the supervision of op shop managers and staff to

ensure overall efficiency and effectiveness of the op shop network, compliance monitoring and ensuring adherence to ADRA policies and procedures. This role acts as a vital link

between Head Office initiatives and local op shop realities, helping alleviate administrative burdens and foster a culture of continuous improvement. These op shops generate funds

to support ADRA projects, contribute to the circular economy, and demonstrate significant and lasting impacts on the lives of people involved and in the local community.

Behavioural Expectations: Our code of Conduct - How we do things in our organisation that underpins our values.

ADRA Australia Code of Conduct and related policies, including WHS.

Key Competencies:

ADRA Competency Framework: Deciding and Initiating Action (1.1); Leading and Supervising (1.2); Working with People (2.1); Relating and Networking (3.1);

Applying Expertise and Technology (4.2); Planning and Organising (6.1)

Key Competencies: A related diploma/degree with considerable experience in retail operations, compliance or field support roles, preferably in the Not-for-Profit Sector.

Demonstrated ability to lead and supervise, work effectively with diverse people from various backgrounds and inspire and empower teams. Demonstrated ability to work

independently and manage a varied workload, with a proactive and problem-solving approach. Sound communication and interpersonal skills, practical experience with data

management systems and ability to travel regularly.

Key Responsibilities: The things that the person needs to be responsible for to successfully fulfil the obligations of this position.

Area of Responsibility

Actions / Tasks / Objectives Measures of Success / KPI’s

Groupings or areas of

What has to get done in this area How job performance will be measured

responsibility

- Conduct regular in-person visits to assigned ADRA Op Shops to monitor operational
- % of Op Shops increasing their annual net profit

OPERATIONAL

performance, compliance, and provide direct, practical support. targets.

SUPPORT &

- Provide direction, hands‑on assistance and guidance to Op Shop Managers and
- # of in‑person Op Shops operational visits as per

... (content truncated for brevity; please see full original job description for complete responsibilities)

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📌 Op Shop Operations Facilitator (Casuarina)
🏢 ADRA Australia
📍 Casuarina