Operations & Functions Coordinator

Full Time | Brisbane

About Us

We’re a family-owned hospitality group behind some of Brisbane’s busiest and most unique venues, namely the Royal George Hotel, Rics Bar and Backyard and Chattahoochee Joe’s Honky Tonk.

About the Role

This is a diverse, hands‑on operations role where no two days are the same. The weekly roster will be Tuesdays-Saturdays with Tuesday-Thursday as day shifts and Friday and Saturday mid shifts to be available for functions/events.

During the week, you’ll become the first point of contact for the hundreds of little (and sometimes not‑so‑little) issues that pop up every day, allowing our senior leadership team and venue managers to focus on leading the business. One moment you might be organising a plumber, solving a staffing issue or updating marketing material. The next you’ll be coordinating a private function, onboarding a new team member or improving one of our internal systems.

You’ll have plenty of autonomy, support from experienced leaders and the opportunity to genuinely shape how we operate. During the week, your time will be split between being on your feet in the beer garden and in the office.

This role would be perfect for someone who has previously lead teams within a hospitality venue, who wants to step up into a dynamic role to gain experience in both functions and operations.

What You’ll Be Doing

Operations

- Managing opening procedures and staff
- Be the first point of contact for operational issues across our venues.




- Troubleshoot day‑to‑day problems and determine the best solution.
- Coordinate contractors and suppliers when required.
- Ensure venues are fully prepared and operational each day.
- Manage staffing issues, shift changes and last‑minute roster adjustments.
- Respond to customer enquiries via phone and email.
- Liaise with venue managers and provide clear shift handovers.
- Maintain stock of operational supplies, first aid kits and venue consumables.
- Complete compliance checks and maintain required documentation.
- Assist with recruitment, onboarding and staff training.

Functions & Events

- Manage private events from initial enquiry through to successful delivery.
- Coordinate bookings, invoicing, food orders and event logistics.
- Prepare event materials including signage, photobooths and function packs.
- Oversee functions on Fridays and Saturdays to ensure everything runs smoothly.
- Deliver outstanding experiences for clients and guests.

Continuous Improvement

- We’re looking for someone who enjoys making businesses better.
- You’ll also work on projects such as:
- Improving systems and processes.
- Building better staff induction and training programs.




- Developing new operational procedures.
- Creating more efficient function management systems.
- Finding smarter ways to solve recurring problems.

About You

- Love solving problems and thinking on your feet.
- Can prioritise multiple tasks without becoming overwhelmed.
- Naturally notice things that others miss.
- Are highly organised and proactive.
- Communicate confidently with staff, customers and contractors.
- Enjoy variety—no two days are ever the same.
- Are comfortable working independently while also being a strong team player.

Essential Experience

- Previous hospitality management, operations or venue management experience.
- Experience managing functions and events.
- Experience leading, training or mentoring staff.
- Current RMLV and RSG qualifications.
- Solid computer skills and confidence learning new systems.

Desirable

- Approved Manager Licence (AML).
- Administration experience.
- Experience using Microsoft Teams and Microsoft 365.
- Experience with Canva, Outlook, signage software or similar programs.

What We Offer

- A genuinely varied role where every day is different.
- The opportunity to help shape a growing hospitality business.
- Supportive family-owned and operated leadership team.
- Opportunities to improve systems and leave your mark on the business.
- A role that combines operations, events, people leadership and project work.

If this sounds like you…

We’d love to hear from you.

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📌 Operations / Functions Manager (Brisbane City)
🏢 Royal George Hotel
📍 Brisbane City