- Providing Level 1 and Level 2 technical support for desktops, laptops, mobile devices, peripherals and workplace technologies
- Delivering onsite and remote support while meeting agreed service levels and customer expectations
- Managing incidents, requests and service activities through ServiceNow
- Administering Microsoft 365 environments and supporting user access, accounts and workplace productivity services
- Supporting Microsoft Intune-managed devices, application deployments, compliance policies and endpoint management
- Troubleshooting and supporting Windows 11 endpoint environments
- Assisting with Entra ID (Azure AD) user and device management activities
- Managing device deployment, asset lifecycle and hardware replacement activities
- Building strong relationships with customer stakeholders and end users
- Identifying service improvement opportunities and contributing to continuous improvement initiatives

Requirements

- Demonstrated experience providing Level 1 and Level 2 IT support in a corporate or Managed Services environment
- Strong Microsoft 365 administration and user support experience
- Hands-on experience with Microsoft Intune endpoint management and up-to-date device management practices
- Strong Windows 11 troubleshooting and support skills
- Knowledge of Microsoft Entra ID (Azure AD) and identity management concepts
- Experience supporting endpoint security, compliance and device management policies
- ServiceNow or similar ITSM platform experience
- Excellent customer service,



communication and stakeholder engagement skills
- Experience supporting enterprise end-user environments
- ITIL Foundation, Microsoft certifications or Managed Services experience will be highly regarded
- Ability to obtain and maintain an Australian Government NV1 Security Clearance is advantageous

Core Competencies

Demonstrates expertise in providing Level 1 and Level 2 technical support, particularly in Microsoft 365 administration, Windows 11 troubleshooting, and Microsoft Intune endpoint management. Strong focus on customer service, incident management, and continuous improvement in IT support environments.

Highest-signal resume keywords

- Level 1 And Level 2 IT Support
- Microsoft 365 Administration
- Microsoft Intune Endpoint Management
- Windows 11 Troubleshooting
- ServiceNow Experience

ATS Optimization Keywords

Hard Skills

- Technical Support
- Incident Management
- User Support
- Endpoint Management
- Device Management
- Troubleshooting
- Compliance Policies
- Asset Lifecycle Management
- Hardware Replacement
- Service Improvement

Soft Skills

- Customer Service
- Communication
- Stakeholder Engagement

Certifications & Qualifications

- ITIL Foundation
- Microsoft Certifications

Industry Keywords

- Managed Services
- Endpoint Security
- Identity Management
- Corporate IT Support
- Continuous Improvement

Tools & Technologies

- Microsoft 365
- Microsoft Intune
- ServiceNow
- Windows 11
- Entra ID (Azure AD)

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📌 End User Services Engineer – Intune MDM, Kandji (Melbourne)
🏢 Jobtailor
📍 Melbourne