Toyota Finance Australia (TFA) is the country's largest automotive financier. Our past gives us credibility and knowledge. But it's what the future holds, and how we can make the world a better place, that excites us. It's not just about technology but what it can do for people. In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management. At TFA we're committed to empowering our customers to get into their new car and onto the road. We're also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow. Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people. From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. We're working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we're imagining here at TFA. Join us and help drive the future.

Location: Scoresby, VIC Employment Type: Permanent & Max-Term Opportunities Available Work Arrangement: Hybrid, with a rotating roster across Monday - Sunday

About the Role

Our Settlements & Pre-Verification team plays a central role in ensuring the efficient processing and accuracy of all customer applications. We are responsible for verifying and finalising settlements, maintaining compliance with regulatory standards and managing all related documentation and workflows. By streamlining processes and delivering timely results,



we support both our dealer network and customers, ensuring a seamless and reliable experience at every stage of a fleet and retail contract. As a Pre-Verification and Settlements Representative, you will actively engage with the Dealership network to ensure all proposed loan contracts adhere to TFA policy prior to their settlement. This includes the verification of customer information such as, but not limited to, customer identity, income calculations, expense verification, capacity assessments and privacy checks. Once the proposed loan is deemed to adhere to TFA policy, the Settlement Representative will then process and activate the contract. The Representative will also be responsible for disbursing funds to the relevant dealership or supplier of the vehicle. Based at our modern Caribbean Park office in Scoresby, you'll work in a fast-paced, supportive, and customer-centric environment that places strong emphasis on training, coaching, and career development. This role offers excellent exposure to lending processes and provides a strong foundation for future career opportunities in lending and credit. The Settlements team operates between the hours of 8:00 am to 10:00 pm Monday to Friday and 8:00 am to 6:00 pm Saturday to Sunday on a rotating roster, with the expectation that successful applicants have availability during these times. We offer a hybrid work model, with team members generally attending the office 2-3 days per week, along with additional face-to-face training and development activities as required.

What Your Journey Will Look Like

We invest heavily in setting our people up for success. Your onboarding experience includes: 2 weeks of classroom-based training covering our products, systems, and processes,



(with full onsite attendance required). 4-6 weeks of ongoing coaching and support to embed your knowledge and build confidence in the role. We will also work with you to build a tailored development plan that supports your career aspirations and provides pathways into other opportunities across Toyota Finance Australia.

What You'll Be Doing

- Accurately Comply, Check and Verify all retail loan documentation
- Complete all 'Settlement' and 'Post Settlement' Activities as required
- Assist with the verification of a customer situation including; income and employment checks, expenses, capacity assessments, credit checks, rental references and relevant searches which may include ASIC/ ABN /Veda/ Vevo
- Ensure compliance and adherence to external legislation such as: Competition & Consumer Act, Privacy Act, National Consumer Credit Protection Act, Anti Money Laundering & Counter Terrorism Financing Act
- Ensure compliance with the Personal Property Security Register

To support your success, you'll receive:

- Monthly coaching sessions
- Regular team meetings and collaborative learning opportunities
- Ongoing support from a highly engaged leadership team

What We’re Looking For

- Previous experience in a retail lending/ settlement role (preferred)
- Previous exposure to asset finance (preferred)
- Understanding of AML/CTF policies (preferred)
- Experience working with dealerships (preferred)
- Awareness of purpose and PPS register and Competition & Consumer Act (preferred)
- High level of attention to detail (mandatory)
- Strong ability to verify data quickly (mandatory)
- Experience in a high volume, heavily regulated processing environment (mandatory)
- Strong customer service skills (mandatory)
- Ability to work adaptable rotating roster (mandatory)

What In It For You

- Hybrid working arrangements
- 26 weeks paid primary carer's leave and 8 weeks paid secondary carer's leave
- Discounted novated-style vehicle leasing with the opportunity to drive a new Toyota every 11 months

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📌 Settlements Representative (City of Knox)
🏢 Toyota Finance Australia
📍 City of Knox